Next-generation governance, specialist compliance and quality now part of CareLineLive
MOA Benchmarking is coming in as a key feature of CareLineLive, providing an expert-led compliance and quality improvement tool.
This additional capability supports home care providers in continuously improving quality and strengthening compliance in line with the Care Quality Commission and Care Inspectorate Wales expectations, with a proven track record of supporting improved inspection outcomes.
It enables teams to clearly understand performance, identify priorities and track progress in a practical, meaningful way.
Support better decisions with clearer insight
MOA Benchmarking streamlines compliance and quality improvement for adult social care providers including care homes, supported living and domiciliary care.
Unified for safer care
Together, CareLineLive and MOA give care organisations the operational and quality insight they need to deliver safer, person-centred care.
Seamless integration
MOA provides the audit, insight, and improvement tools your care service needs – seamlessly integrated with your roster, care and operations data.
Proactive improvement
MOA enables you to see trends as they emerge and spot risks early. It helps you make interventions before they escalate instead of waiting for quarterly reviews.
Built for social care, updated for tomorrow
The modules follow regulatory frameworks (CQC, CIW, etc.) and evolve as standards change.
Security and trust built-in
ISO 27001-certified data protection. Role-based access. Audit trails. Because you’re handling personally sensitive information.
Scalable and flexible
MOA works for a single home, multiple domiciliary branches, or networked services. Add modules as you grow.
Support you can rely on
From onboarding to continuous training, hands-on support, sector-specific help resources – like CareLineLive, MOA is not just tech, it’s a service partner.
MOA Benchmarking modules
* Not included with CareLineLive subscription,
however each of these modules is available as a low cost paid for add-on
MOA Benchmarking for governance, compliance and continuous improvement. In one platform that works alongside your CareLineLive roster and care management tools.
Backed by a team of experts including PhD-qualified academics, clinicians and managers from the social care, quality and compliance sectors.
Introduction to MOA
Watch this webinar recording giving a detailed introduction to key aspects of MOA and interviewing CareLineLive and MOA customer, Katie Latham of Choices Homecare about how she has found the software.
“Before systems like this, audits would fall behind simply because there wasn’t time. MOA Benchmarking has easily cut that workload in half.”
CareLineLive customer Katie Latham, Quality and Improvement Manager at Choices Homecare, shares her MOA Benchmarking journey from leading the implementation from the very beginning to embedding it across services for simple, effective, day-to-day auditing.
How MOA sits alongside CareLineLive
MOA brings expert-led compliance into CareLineLive creating one of the most powerful all-in-one home care management and compliance solutions available:
See MOA Benchmarking in action
”As far as we know, we are the only home care software provider including this level of benchmarking and compliance support within the subscription.
Book a demonstration to see how MOA can transform your approach to governance, oversight and continuous improvement in care.”
Josh Hough, Managing Director, CareLineLive