Four years ago, Crescent Homecare, a domiciliary care provider in the North East with 61 staff and 132 service users faced a growing...
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- Fully DSCR Compliant
All-in-one home care management software
Empowering home care agencies to enhance efficiency, expand capacity and maintain compliance allowing you to focus on delivering responsive, respectful and personalised care
Trusted by over 650 home care providers and 25,000 carers around the world
How it works
How CareLineLive works
CareLineLive has three platforms that are fully integrated and ensure streamlined communications in real-time to the whole Care Circle helping to deliver excellent care.
Management platform
Enables integration of rostering, client and carer management, capacity planning, invoicing, payroll and real time call monitoring. All this information is connected and can be interrogated to produce reports to help evidence for regulatory bodies.
Carer companion app
Provides carers the tools and real time information they need to work efficiently and provide truly person centred care.
Care circle portal
Provides service users’ family and friends access to carer notes, observations, administered medication and visit information. One-off access for emergency services is also enabled.
Our Solution
Better systems mean better care
Every customer gets access to all features and full customer support, with straight forward pricing and no hidden extras
Care rostering and management
Roster client visits with drag and drop function for quick changes. Instant carer notification of roster changes. Real-time call monitoring with alerts.
Electronic visit records including eMAR
Intuitive software that provides your carers with all they need to provide person-centred care – eMAR, carer tasks and observations.
Care planning, compliance, client safety and reporting
Care planning, incident reporting and compliance tools to help your carers provide better care and help you excel at your regulatory requirements.
Care circle portal
Keep family, friends, community health workers, emergency services and the whole circle of care informed with access to up-to-date details of client care.
Invoicing and payroll
Call monitoring automates recording of check-in and check-out times for client visits, allowing one-click payroll, invoicing and split billing.
Fully managed handsets
Latest Android mobile phones with the carer mobile app pre-installed. Comprehensive voice, text and data plan. Full device management including remote wipe.
Case Studies
Meet the people who chose CareLineLive
Meet Vicky Bailey, Acting Manager and Wendy Benneyworth, Homecare Coordinator at Nurseplus Southampton. Their story reflects a...
The South Eastern Health and Social Care Trust in Northern Ireland began working with CareLineLive back in 2021 on a project to maximise...
The CareLineLive team recently sat down with Neil Kentish, Area Manager, and Ronnie Chatterton-Sim, the Managing Director, at Coastal...
CareLineLive, the all-in-one home care management software provider, has announced a further expansion of its partnership with Mid and...
Public Sector
Empowering care in the public sector
Benefits for our public sector customers
With pressures on staffing and budget restrictions digital solutions present an opportunity for public sector providers and commissioners to increase efficiencies in their work whilst reducing costs.
Reablement
A solution for ever increasing demand, dwindling resources and chronic understaffing. Save time and money, and reduce stress with CareLineLive’s family of software solutions.
eBrokerage
A simple way for commissioning bodies, care brokers/care arrangers and care providers to collaborate and work more efficiently so service users experience better care and improved service.
About CareLineLive
Delivering more time to care
Onboarding with a dedicated member of our support team
Access to our friendly, helpful support team via phone, email and chat messenger for rapid response to queries. 80% of support calls are answered within 20 seconds.
Data security and privacy
We ensure top-tier data protection with 99.997% uptime, robust backups, and disaster recovery. We are ISO 27001 certified and compliant with NHS and Cyber Essentials standards
Our founder’s story…
Born with a rare muscle weakening illness, Josh Hough was written off by doctors at an early age. However, this fuelled his fire and today, he is the founder and Managing Director of CareLineLive.
Trusted by certified bodies, 650 home care providers and 25,000 carers around the world
"As a result of using CareLineLive, in just six months we have seen an increase in carer capacity of 25% and have increased the number of care packages by 15%, taking on five new staff."
Lynette Simpson
Cavendish Homecare
"We have been with CareLineLive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. CareLine are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff."
George Swan
Happy Homecare Services
"The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!"
A Antony
"There is always someone at the end of the phone if we have a problem and they are very quick to resolve issues with rostering and any "blips". Been with them for just over a year now and all the staff are very easy to talk to and now (having got to know them) can actually have a laugh and joke with them which really helps with stresses from both ends."
Simone
Everycare Rugby
“The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful. They also offer comprehensive training resources that have been beneficial for onboarding new staff.”
Jay Ali
"We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."
Phil Eckersley
Bridgewater Home Care
"We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"
Sibongile 'Favour' Mabena
Glorycrown Healthcare
"CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"
Alice Allen
North Shropshire Homecare
“It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”
Ronnie Chatterton-Sim
Coastal Homecare
“The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”
Janette Watkins
Southover Community Care
Benefits
Best-in-class cloud based homecare management software
Streamline your operations and generate cost savings
Optimise performance and profitability
Increase business capacity without additional recruitment and enhance care outcomes
Meet your regulator’s expectation of going paperless by using a digital social care record system (DSCR)
Accreditations
Certification and standards compliance
We are independently certified against a number of recognised standards to give you reassurance that we operate in a secure and safe manner
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