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All-in-one home care management software

Helping home care agencies digitise and improve efficiency and productivity, increase capacity and compliance. Helping carers provide excellent, person-centred care.

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Homecare Management Software by CareLineLive

Associated with

NHS Assured Solution
Homecare Association
Digital Social Care
NHS Digital Certified
Cyber-Essentials-Plus
PRSB-Quality-Partner-Logo

    How CareLineLive works

    CareLineLive has three platforms that are fully integrated and ensure streamlined communications in real-time to the whole Care Circle helping to deliver excellent care.

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    Care Management Portal
    Care Circle Portal

    How CareLineLive works

    CareLineLive has been designed with streamlined and helpful communications at the heart via three interconnected platforms.

    Carer Companion App

    Carer Companion App

    Provides carers the tools and real time information they need to work efficiently and provide truly person centred care.

    Care Management Portal

    Management Platform

    Enables integration of rostering, client and carer management, capacity planning, invoicing, payroll and real time call monitoring. All this information is connected and can be interrogated to produce reports to help evidence for regulatory bodies.

    Care Circle Portal

    Care Circle Portal

    Provides service users’ family and friends access to carer notes, observations, administered medication and visit information. One-off access for emergency services is also enabled.

    Better systems mean better care

    Care Rostering and Management

    Care Rostering and Management

    Roster client visits with drag and drop function for quick changes. Instant carer notification of roster changes. Real-time call monitoring with alerts.

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    Care Rostering and Management

    Electronic Visit Records including eMAR

    Intuitive software that provides your carers with all they need to provide person-centred care – eMAR, carer tasks and observations.

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    Care Rostering and Management

    Care Planning, Compliance, Client Safety and Reporting

    Care planning, incident reporting and compliance tools to help your carers provide better care and help you excel at your regulatory requirements.

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    Care Rostering and Management

    Invoicing and Payroll

    Call monitoring automates recording of check-in and check-out times for client visits, allowing one-click payroll, invoicing and split billing.

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    Care Rostering and Management

    Care Circle Portal

    Keep family, friends, community health workers, emergency services and the whole circle of care informed with access to up-to-date details of client care.

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    Care Rostering and Management

    Fully Managed Handsets

    Latest Android mobile phones with Carer Mobile App pre-installed. Comprehensive voice, text and data plan. Full device management including remote wipe.

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    Best in class homecare software

    Best-in-class cloud based
    homecare management software

    • Streamline your operations and generate cost savings
    • Optimise performance and profitability
    • Increase business capacity without additional recruitment and enhance care outcomes
    • Meet your regulator’s expectation of going paperless by using a digital social care record system (DSCR)

    See all Features Book a Demo

    Trusted by over 600 home care providers and 15,000 carers around the world

    case study homecare increased capacity without recruitment

    Case Study: How one Trust increased home care capacity without additional recruitment

    The South Eastern Health and Social Care Trust in Northern Ireland began working with CareLineLive back in 2021 on a project to maximise resources...
    Coastal Homecare Ronnie Chatterton Sim and Neil Kentish

    Coastal Homecare Q&A: Overcoming industry challenges

    The CareLineLive team recently sat down with Neil Kentish, Area Manager, and Ronnie Chatterton-Sim, the Managing Director, at Coastal Homecare, to...
    hospital discharge bed blocking release SEDS

    Innovative hospital discharge model implemented by one NHS Trust leads to additional release of 60 beds daily

    CareLineLive, the all-in-one home care management software provider, has announced a further expansion of its partnership with Mid and South Essex...
    Aliv2

    A reliable, user-friendly home care software system

    Sunlight Care Group were looking for reliable and user-friendly home care software. Here’s why they decided to make the switch to CareLineLive.

    Read what some of our customers are saying about CareLineLive
    "We have been with CareLineLive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. CareLine are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff."
    avatar
    George Swan
    Happy Homecare Services
    "The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!"
    avatar
    A Antony
    "There is always someone at the end of the phone if we have a problem and they are very quick to resolve issues with rostering and any "blips". Been with them for just over a year now and all the staff are very easy to talk to and now (having got to know them) can actually have a laugh and joke with them which really helps with stresses from both ends."
    avatar
    Simone
    Everycare Rugby
    “The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful. They also offer comprehensive training resources that have been beneficial for onboarding new staff.” 
    avatar
    "We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."
    Phil Eckersley
    Phil Eckersley
    Bridgewater Home Care
    "We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"
    Favour Mebena
    Sibongile 'Favour' Mabena
    Glorycrown Healthcare
    "CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"
    Benefits of moving to a digital care records system
    Alice Allen
    North Shropshire Homecare
    “It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”
    Ronnie Chatterton Sim, Coastal Homecare
    Ronnie Chatterton-Sim
    Coastal Homecare
    “The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”
    Janette Watkins, Southover Community Care
    Janette Watkins
    Southover Community Care
    “We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”
    Ali Sharif, Sunlight Care Group
    Ali Sharif
    Sunlight Care Group
    "We have been with CareLineLive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. CareLine are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff."
    avatar
    George Swan
    Happy Homecare Services
    "The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!"
    avatar
    A Antony
    "There is always someone at the end of the phone if we have a problem and they are very quick to resolve issues with rostering and any "blips". Been with them for just over a year now and all the staff are very easy to talk to and now (having got to know them) can actually have a laugh and joke with them which really helps with stresses from both ends."
    avatar
    Simone
    Everycare Rugby
    “The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful. They also offer comprehensive training resources that have been beneficial for onboarding new staff.” 
    avatar
    "We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."
    Phil Eckersley
    Phil Eckersley
    Bridgewater Home Care
    "We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"
    Favour Mebena
    Sibongile 'Favour' Mabena
    Glorycrown Healthcare
    "CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"
    Benefits of moving to a digital care records system
    Alice Allen
    North Shropshire Homecare
    “It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”
    Ronnie Chatterton Sim, Coastal Homecare
    Ronnie Chatterton-Sim
    Coastal Homecare
    “The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”
    Janette Watkins, Southover Community Care
    Janette Watkins
    Southover Community Care
    “We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”
    Ali Sharif, Sunlight Care Group
    Ali Sharif
    Sunlight Care Group
    "We have been with CareLineLive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. CareLine are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff."
    avatar
    George Swan
    Happy Homecare Services
    "The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!"
    avatar
    A Antony
    "There is always someone at the end of the phone if we have a problem and they are very quick to resolve issues with rostering and any "blips". Been with them for just over a year now and all the staff are very easy to talk to and now (having got to know them) can actually have a laugh and joke with them which really helps with stresses from both ends."
    avatar
    Simone
    Everycare Rugby
    “The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful. They also offer comprehensive training resources that have been beneficial for onboarding new staff.” 
    avatar
    "We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."
    Phil Eckersley
    Phil Eckersley
    Bridgewater Home Care
    "We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"
    Favour Mebena
    Sibongile 'Favour' Mabena
    Glorycrown Healthcare
    "CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"
    Benefits of moving to a digital care records system
    Alice Allen
    North Shropshire Homecare
    “It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”
    Ronnie Chatterton Sim, Coastal Homecare
    Ronnie Chatterton-Sim
    Coastal Homecare
    “The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”
    Janette Watkins, Southover Community Care
    Janette Watkins
    Southover Community Care
    “We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”
    Ali Sharif, Sunlight Care Group
    Ali Sharif
    Sunlight Care Group
    Accreditations

    We are independently certified against a number of recognised standards to give you reassurance that we operate in a secure and safe manner

    NHS Digital Certified
    ISO 9001 Care Software Company
    ISO 27001 Care Software Company
    Cyber-Essentials-Plus
    Crown Commercial Service Supplier