Four years ago, Crescent Homecare, a domiciliary care provider in the North East with 61 staff and 132 service users faced a growing...
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- Fully DSCR Compliant
All-in-one home care management software
Empowering home care agencies to enhance efficiency, expand capacity and maintain compliance allowing you to focus on delivering responsive, respectful and personalised care
Trusted by over 650 home care providers and 25,000 carers around the world
How it works
How CareLineLive works
CareLineLive has three platforms that are fully integrated and ensure streamlined communications in real-time to the whole Care Circle helping to deliver excellent care.
Management platform
Enables integration of rostering, client and carer management, capacity planning, invoicing, payroll and real time call monitoring. All this information is connected and can be interrogated to produce reports to help evidence for regulatory bodies.
Carer companion app
Provides carers the tools and real time information they need to work efficiently and provide truly person centred care.
Care Circle Portal
Provides service users’ family and friends access to carer notes, observations, administered medication and visit information. One-off access for emergency services is also enabled.
Our Solution
Better systems mean better care
Every customer gets access to all features and full customer support, with straight forward pricing and no hidden extras
Care rostering and management
Roster client visits with drag and drop function for quick changes. Instant carer notification of roster changes. Real-time call monitoring with alerts.
Electronic visit records including eMAR
Intuitive software that provides your carers with all they need to provide person-centred care – eMAR, carer tasks and observations.
Care planning, compliance, client safety and reporting
Care planning, incident reporting and compliance tools to help your carers provide better care and help you excel at your regulatory requirements.
Care Circle Portal
Keep family, friends, community health workers, emergency services and the whole circle of care informed with access to up-to-date details of client care.
Invoicing and payroll
Call monitoring automates recording of check-in and check-out times for client visits, allowing one-click payroll, invoicing and split billing.
Fully managed handsets
Latest Android mobile phones with the carer mobile app pre-installed. Comprehensive voice, text and data plan. Full device management including remote wipe.
Case Studies
Meet the people who chose CareLineLive
Meet Vicky Bailey, Acting Manager and Wendy Benneyworth, Homecare Coordinator at Nurseplus Southampton. Their story reflects a...
The South Eastern Health and Social Care Trust in Northern Ireland began working with CareLineLive back in 2021 on a project to maximise...
The CareLineLive team recently sat down with Neil Kentish, Area Manager, and Ronnie Chatterton-Sim, the Managing Director, at Coastal...
CareLineLive, the all-in-one home care management software provider, has announced a further expansion of its partnership with Mid and...
Public Sector
Empowering care in the public sector
Benefits for our public sector customers
With pressures on staffing and budget restrictions digital solutions present an opportunity for public sector providers and commissioners to increase efficiencies in their work whilst reducing costs.
Reablement
A solution for ever increasing demand, dwindling resources and chronic understaffing. Save time and money, and reduce stress with CareLineLive’s family of software solutions.
eBrokerage
A simple way for commissioning bodies, care brokers/care arrangers and care providers to collaborate and work more efficiently so service users experience better care and improved service.
About CareLineLive
Delivering more time to care
Onboarding with a dedicated member of our support team
Access to our friendly, helpful support team via phone, email and chat messenger for rapid response to queries. 80% of support calls are answered within 20 seconds.
Data security and privacy
We ensure top-tier data protection with 99.997% uptime, robust backups, and disaster recovery. We are ISO 27001 certified and compliant with NHS and Cyber Essentials standards
Our founder’s story…
Born with a rare muscle weakening illness, Josh Hough was written off by doctors at an early age. However, this fuelled his fire and today, he is the founder and Managing Director of CareLineLive.
Trusted by certified bodies, 650 home care providers and 25,000 carers around the world
"The support has been brilliant – when our internet failed temporarily, the team were just fantastic, they bent over backwards to get us up and running.”
Ronnie Chatterton-Sim
Coastal Homecare"CareLineLive has been superb in onboarding us when we first started using the platform. Their customer support team are not only good at training but also in helping with day to day queries about how to achieve certain objectives we have using their software. They are approachable and we've found it easy to use their telephone and email support channels."
David Johnson
My HomeCare Franchise Group"We chose CareLineLive over other systems as it is simple and straightforward to use and I found their support team was quick to get hold of and resolve any problems.”
Emma
CI Home Care"I often see on WhatsApp group chats people complaining about other software platforms that they are never available to help. I always tell them try CareLineLive, they are very supportive and are always open to suggestions."
Sibongile Mabena
Glorycrown Healthcare“1st class support was the deciding factor for us moving to CareLineLive followed poor and frustrating experiences with other products message only support services. Things become critical very quick when providing safe, effective, responsive and well led services on the ground and your care management and roster system starts to not perform as expected."
Roger Bayliss
Care 2 U Ltd"The training the Customer Support team provided our staff was excellent. We had been concerned that we might lose some of our more experienced care team due to their unfamiliarity with technology but that’s not happened. We offered training that matched their learning styles them and in some cases provided a little additional support and the feedback is now really positive."
Alistair Fitzsimons
South Eastern Health and Social Care Trust"Our staff now have tools to work more efficiently, from updating care plans to acknowledging changes in medication using eMAR, our care teams have all recognised the positive impact of digitising traditional processes.”
Adam Baki
Delta Care"eMAR is important to us because we use it for our medication administration. It gives instructions on how the carer has to perform the task. It has reduced the numbers of errors happening with medication administration."
Busi Faulkner
Home Care Nurses Australia“We are able to create eMARs, so any medication changes are recorded and available on the CareLineLive Carer Companion app at point of care in a matter of minutes.”
Jinienei Welham
We Simply Care“It’s an eye-opener. Seeing first-hand how technology like this can improve care delivery is inspirational. It allows carers to focus on providing high-quality responsive care. If we can replicate what Crescent Homecare [using CareLineLive] has achieved we could transform healthcare across the region.”
Professor Graham Evans
NHS North East and North Cumbria Integrated Care BoardBenefits
Best-in-class cloud based homecare management software
Streamline your operations and generate cost savings
Optimise performance and profitability
Increase business capacity without additional recruitment and enhance care outcomes
Meet your regulator’s expectation of going paperless by using a digital social care record system (DSCR)
Accreditations
Certification and standards compliance
We are independently certified against a number of recognised standards to give you reassurance that we operate in a secure and safe manner
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