We build software that delivers more time to care
Built for every size of care provider
From independent agencies to large, multi-region organisations, CareLineLive is built to work at whatever scale a provider operates and the scale they’re growing into.
Independent providers
Spend less time on paperwork and more time delivering care. CareLineLive brings your rostering, compliance, medication, payroll and family communication together in one easy-to-use platform.
Growing providers
Running multiple branches shouldn’t mean losing the consistency you had when you were smaller. CareLineLive brings rostering, compliance, medication, payroll and family communication into one platform, so your growing care business runs to the same standard, from one place.
Enterprise providers
Running a large or multi-region organisation means every decision must work at scale across services, contracts and regions, not just one office. CareLineLive brings rostering, compliance, medication, payroll and family communication into a single platform that scales with you, without sacrificing local flexibility.
What sets CareLineLive apart
- Top-rated on Trustpilot: CareLineLive is the top-rated home care management software in the UK on Trustpilot
- Easy to use: customers consistently highlight the intuitive interface, reducing training time and helping teams get more from the platform, faster
- Excellent day-to-day support: responsive customer service from onboarding through daily use, reflected directly in CareLineLive’s ‘Excellent’ Trustpilot rating
- Compliance and security built-in: an NHS England Assured Supplier for Digital Social Care Records (DSCR), accredited to ISO 27001, ISO 9001 and Cyber Essentials Plus
- UK data sovereignty: hosted on secure AWS servers with UK data stored in the UK
- Quality governance included: MOA, a CQC and CIW compliance tool part of Evaran, is included in every CareLineLive subscription at no additional cost
- Genuinely all-in-one, always improving: one platform for rostering, scheduling, care planning, care monitoring, eMAR, payroll, invoicing and the Care Circle portal for friends and family, with regular feature enhancements shaped by customer feedback
Videos
Founder Interviews
Product Manager Sean Orrell on how CareLineLive works across all providers
About CareLineLive
Founded in 2014, CareLineLive is trusted by over 650 home care agencies and domiciliary care providers across the UK and Australia. Led by UK General Manager James Frampton and headquartered in West Sussex, with offices in London and Melbourne, CareLineLive received majority investment from technology-focused investment firm Accel-KKR in 2025, becoming part of the Evaran group.
Building a team to work for and closely with home care providers
With our ever-growing team’s expertise, CareLineLive is built using the latest technology to develop an innovative, easy-to-use, cloud-hosted home care management system for home care agency owners and managers.
To date, our customers have benefited from increased efficiencies and value, with dramatic improvement in cash flow and increased revenues of up to 50%.
We have a deep understanding of standards and requirements from regulators such as CQC, Scotland’s Care Inspectorate, Care Inspectorate Wales and Northern Ireland’s RQIA. We also comply with standards set by organisations such as the Professional Records Standards Body and NHS England. We are an NHS Assured Solutions Provider of Digital Social Care Records which requires compliance with an ever evolving set of functionality and cyber security standards.
CareLineLive offers a Management Platform, a Carer Companion mobile app and a Family & Friends Portal. Our strategy has been to develop a one-stop solution to improve productivity and efficiency by automating workflow processes, such as rostering, invoicing and payroll, leading to decreased costs. The benefit to agencies is an integrated system for users to learn and use which is also faster, as all data is stored on the same infrastructure.
The system is intuitive, enabling easy care management, quick rostering and access to real-time information – it results in less time spent on administration and more time spent delivering care.
The goal is to use digital technology to improve working practices, reduce costs, streamline operations, and ultimately provide carers with more time to focus on delivering exceptional care to their clients.
Our Journey
June 2012
Early prototype of product for our first customer
April 2017
Seed investment of £300 from angel investors
Series A round of funding followed (£1.65m) with Haatch and £243k Innovate UK Grant
First Australian customer onboarded
NHS Assured Supplier list accreditation for digital social care records
February 2026
Compliance tool MOA Benchmarking made available within the CareLineLive subscription
Introducing Evaran
In April 2026 Evaran was launched as a new platform bringing together CareLineLive, MOA Benchmarking, eCase and now Checked In Care, to streamline care management. This connected care technology ecosystem is designed to help providers combine clinical, operational and governance capabilities across the care journey.
The team that makes it happen
We serve over 700 customers across seven countries, supporting more than 20,000 carers every day. Behind that is a hard-working team of over 60 people who care deeply about making a difference. From our offices in Sussex, London and Melbourne, we combine tech expertise with real-world care experience to build tools that truly help.
Our culture is collaborative, supportive and driven by a shared mission to make a meaningful difference. We believe that great software can improve lives by easing workloads, reducing stress and helping people focus on what matters most: delivering more time to care.
Donovan Fourie
Customer Support Desk Manager
Brandon Lodge
Customer Support Technician
Clive
CareLineLive’s Digital Dinosaur
Lewis Harman
Customer Support Technician
APAC Engineering Manager
Hasan Rayan
Nathalie Vallejo
Marketing Coordinator,
Monicka Frisby
Finance Controller
Jess Batchelor
Head of People
Claire Sillito
Client Training Manager
Liam Broome
Full Stack Developer
Howell Hughes
Project Manager
Marie Page
Marketing Manager
Sylvia Wells
Sales Development Representative Team Lead
Richard Bedford
Director of Sales
Emel Dursun
QA Engineer
Sarah Kelsey
Customer Support Manager
Elena Neale
Australian Regional Manager
Jess Davies
Sales Development Representative
Merina Martin
Home Care Sector Specialist
Ethan Champion
Technical Support Engineer
Emre Sucouglu
Operations and Data Analyst
Connor Worth
Client Engagement Specialist
Woody
Office Dog & Good Boy
Sam Hopkinson
Backend Developer
Sean Orrell
Product Manager
Nick Shah
Director of Operations
Dec Norton
Director of Development
Barrie Worley
Sales Manager
Jamie Edwards
Senior Front End Developer
David McDougall
Product Owner
Alan Ho
Frontend Developer
Artem Burdak
iOS Developer
Chris Ryan
Sales Manager
Our awards
