Delivering more time to care

​Nonetheless, Josh did well at school and considered university. But he was also entrepreneurial, setting up a publishing company with his sister Zoe when he was just 14.

“I was more interested in business than in studying and had a desire to change things. I think I saw the world differently to a lot of people. I was often looking for new and different ways of doing things. You have to when you literally can’t do things in the same ways everyone else does,” he says.

Indeed, when Josh was young, he was often exasperated by the inefficiencies of the healthcare system.

“I was visited by countless nurses, doctors and healthcare professionals. Every time I met someone new, I had to go through the same routine – answering the same questions, explaining my condition. It was very repetitive and boring. Meanwhile, they were filling out paperwork or leafing through thick folders of information. It wasn’t very efficient and even as a young child, I was thinking: ‘this could be done better’.”

This and the struggle his family had to get information about his grandfather’s care was the inspiration for setting up CareLineLive.

“My grandfather was receiving care and the family struggled with the lack of communication from carers. Everything I felt and saw as a child came flooding back. I just felt there needed to be a better system and, ultimately, that I had to be the one to create it.”

Josh had a client in the home care space via a company, MAS Group, providing managed IT services to companies, that he had set up when he was 18. The home care company were facing considerable challenges partly as a result of using a traditional paper-based system. South Coast Care became CareLineLive’s first client and the idea of creating a ‘circle of care’ emerged.

“We created an app that joins up everything in a home care business, from patient notes and visits to invoicing and staff rotas. Family members can access it so they know what’s going on. But also, critical healthcare professionals like ambulance drivers can access it, too. Because, if they are attending an emergency, they really need to know whether or not someone has had their medication that day.”

“The idea of the ‘circle of care’ is that everyone a patient needs is brought into the loop. People no longer need to spend long periods of time hunting down paperwork. All the information is in one place, it’s very efficient and it provides a clear audit trail.”

CareLineLive was launched in 2018 with a mission to transform a sector lagging behind much of the digital world.