CareLineLive and MOA: The all-in-one care compliance tool for home care providers
MOA Benchmarking is a care compliance tool that comes as part of CareLineLive’s all-in-one home care management software. It supports care providers to improve, maintain and evidence Care Quality Commission (CQC) and Care Inspectorate Wales (CIW) ratings – giving registered managers a complete care audit tool, real-time compliance data and actionable insights in one system. Whether you’re preparing for CQC inspections, running mock inspections aligned to CQC requirements, or tracking quality statements across multiple services, MOA keeps your care organisation inspection ready
Support better decisions with clearer insight
MOA Benchmarking streamlines compliance and quality improvement for adult social care providers including care homes, supported living and domiciliary care.
Unified for safer care
Together, CareLineLive and MOA Benchmarking provide care organisations with the operational and care quality insight they need to deliver safer, person-centred care delivery across every care plan and service user record.
Seamless integration
MOA provides the audit, insight, and improvement tools your care service needs – seamlessly integrated with your roster, care and operations data.
Proactive improvement
MOA enables you to track trends as they emerge and spot patterns and risks early. It helps you intervene before issues escalate, rather than waiting for quarterly reviews or an inspection.
Built for social care, updated for tomorrow
The modules follow regulatory frameworks (CQC, CIW, etc.) and evolve as standards change.
Security and trust built-in
ISO 27001-certified data protection. Role-based access. Audit trails. Because you’re handling personally sensitive information.
Scalable and flexible
MOA works for a single home, multiple domiciliary branches, or networked services. Add modules as you grow.
Support you can rely on
From onboarding to continuous training, hands-on support, sector-specific help resources – like CareLineLive, MOA is not just tech, it’s a service partner.
MOA Benchmarking modules
Download the MOA modules overview here.
* Not included with CareLineLive subscription,
however each of these modules is available as a low cost paid for add-on
MOA Benchmarking for governance, compliance and continuous improvement. In one platform that works alongside your CareLineLive roster and care management tools.
Backed by a team of experts including PhD-qualified academics, clinicians and managers from the social care, quality and compliance sectors.
Introduction to MOA
Watch this webinar recording giving a detailed introduction to key aspects of MOA and interviewing CareLineLive and MOA customer, Katie Latham of Choices Homecare about how she has found the software.
“Before systems like this, audits would fall behind simply because there wasn’t time. MOA Benchmarking has easily cut that workload in half.”
CareLineLive customer Katie Latham, Quality and Improvement Manager at Choices Homecare, shares her MOA Benchmarking journey from leading the implementation from the very beginning to embedding it across services for simple, effective, day-to-day auditing.
How MOA sits alongside CareLineLive
MOA brings expert-led compliance into CareLineLive creating one of the most powerful all-in-one home care management and compliance solutions available:
Get high-level actionable insights and powerful analytics from accident and incident reporting data captured in CareLineLive
Leverage audit results from MOA to guide improvements in your care delivery, care plans and staffing processes managed in CareLineLive
Bringing CareLineLive and MOA together
Interoperability and efficiencies start with synchronisation of your organisation’s staff between the two systems, and native embedding of the MOA tools within the CLL Management Portal. And we’re continuing to work on more and more points of integration where data can flow from one system to another, minimising the need to double handle data; as well as massively streamlining your data collection process – and of course, providing ready access to the powerful reporting and analytics tools available within MOA.
What happens when care records and benchmarking finally connect?
Read how the consolidation of CareLineLive and MOA as sister companies frees time for care delivery and creates new opportunities for high quality data rich outcomes across services.
See MOA Benchmarking in action
”As far as we know, we are the only home care software provider including this level of benchmarking and compliance support within the subscription.
Book a demonstration to see how MOA can transform your approach to governance, oversight and continuous improvement in care.”
Josh Hough, Managing Director, CareLineLive