Empowering care in the public sector

CareLineLive’s software portfolio now includes CareFor and eBrokerage which together form a formidable choice of software solutions for local authorities and NHS trusts to manage their home care, reablement and supported living services.

Public Sector

Associated with

NHS Assured Solution
Crown Commercial Service Supplier
Digital Social Care
NHS Digital Certified
Cyber Essentials Plus
PRSB Quality Partner Logo

Benefits for our public sector customers

With pressures on staffing and budget restrictions digital solutions present an opportunity for public sector providers and commissioners to increase efficiencies in their work whilst reducing costs.

Successes from our customers


reduction in missed calls leading to enhanced safe guarding and patient outcomes


of service users reported better service delivery


gain in business capacity making better use of admin and carer time

case study homecare increased capacity without recruitment

Case Study: How one Trust increased home care capacity without additional recruitment

The South Eastern Health and Social Care Trust in Northern Ireland began working with CareLineLive back in 2021 on a project to maximise resources...
hospital discharge bed blocking release SEDS

Innovative hospital discharge model implemented by one NHS Trust leads to additional release of 60 beds daily

CareLineLive, the all-in-one home care management software provider, has announced a further expansion of its partnership with Mid and South Essex...
NHS blog carer client 02

Using CareLineLive has allowed our Bridging Service to grow 10-fold

We spoke to John Walter from Mid and South Essex NHS Foundation Trust about how CareLineLive has helped to improve efficiency within the Bridging...
Our Specialist Staff

Our public sector specialist staff

Director of Sales, Richard Bedford and Public Sector Sales Manager, Pete Briggs have worked in the sector for 38 years collectively and have a significant network of contacts and established relationships. Pete has been managing tenders for care solutions to the UK public sector for approaching 20 years. Project Manager Howell Hughes is involved from the tender stage with focus on security and software functionality. He works with customers for the life of the project to successfully implement our scheduling and care brokerage cloud software solutions with added focus on delivery of complex third party implementations such as ContrOCC and Microsoft Entra ID Active Directory.

Our training and onboarding team deliver Train the Trainer sessions on our scheduling solutions and, combined with our support service, provide online and phone help desk advice during the implementation phase to aid the configuration.

The Train the Trainer onboarding sessions are designed to create customer-based super users. All customers have access to our help portal with a comprehensive collection of knowledge and support articles and videos on how the solution works. These ensure smooth additional in-house training and support.

Training / Onboarding
Safe, secure and reliable

We put security first to ensure your data is safe with us. We have robust processes in place so you can work with the peace of mind you need.
As well as being an NHSx DSCR assured supplier our security processes and safeguards are externally verified by a number of independent organisations.

C4 Ulysses Ltd T/A CareForIT & CareLineLive, a member of the CareLineLive group, has been named as a supplier on Crown Commercial Services G-Cloud 13 framework to supply CareLineLive and CareFor Scheduling and CareLineLive eBrokerage cloud software solutions.

NHS Digital Certified
ISO 9001 Care Software Company
ISO 27001 Care Software Company
Cyber Essentials Plus
Crown Commercial Service Supplier