CQC and CIW compliance and audits
CareLineLive’s sister platform, MOA Benchmarking, helps care providers strengthen quality and compliance through digital audits that drive measurable improvement.
Strengthen care quality through evidence-based audits
Auditing is about more than simply verifying that care plans are up-to-date and tasks are completed. A holistic approach to quality examines the structures, systems, and processes in which care delivery takes place, ensuring that every part of your organisation is equipped to deliver outstanding care.
Why audits are essential
Audits help you go beyond compliance – they support continuous learning, consistency and confidence in care delivery. The MOA Audit module gives you tools to assess, monitor and improve your service with data you trust.
What you can do with MOA Audits
Fully customisable content
Use ready-made audit templates, adapt questions or import your own assessment tools.
Regulatory alignment
MOA’s audits reflect current standards such as those used by the CQC (Care Quality Commission) and CIW (Care Inspectorate Wales), yet allow flexibility to match your internal or contract requirements.
Dynamic updates
MOA’s in-house and sector expert teams review audit content regularly so you stay current with best practice and changes in guidance.
Action linkage
Each audit finding can be tied to improvement actions. Assign tasks, set deadlines, monitor outcomes – all within one workflow.
Live tracking and oversight
Use dashboards and reports to monitor audit completion rates, identify trends or problem areas, and maintain audit trails.
How it works in practise
Plan your audits
Select from MOA’s comprehensive and continuously-updated suit of CQC/CIW aligned audits, and supplement these with your own internal checklists and audits uploaded directly to your schedule.
Execute audits
Field or remote auditors record results using the platform. You can include narratives, uploads, or evidence.
Analyse results
See aggregated data, outliers, and trends. Filter by site, type or status.
Drive improvements
Re-audit to check that changes have delivered results and continuously refine your approach.
Review and repeat
Re-audit to check that changes have delivered results and continuously refine your approach.
Why providers choose MOA Audits
Reduce manual work
No more paper checklists, physical filing or chasing auditors for forms.
Confidence in compliance
Know where you stand relative to regulatory frameworks, along with internal and external benchmarks.
Connect insight to action
Audit findings become live tasks rather than boxed files gathering dust.
Spot weak spots early
Uncover recurring issues or service gaps before they become serious risks.
Audit trail and accountability
Every action is logged, with time stamps and a history of who changed what.
Always up-to-date
MOA’s expert team of compliance specialists continuously refine the MOA auditing tools so you spend less time administering your compliance system, and more time improving quality.
See MOA in action
Book a demonstration to see how MOA Benchmarking can transform your approach to governance, oversight and continuous improvement in care.