Hear from our 😀 customers

"CareLineLive has been a great addition to us as care providers in terms of opening up more doors of communication and being able to receive updates from the carers of our clients on a daily basis – this helps us when liaising with family and other teams to ensure we are providing the best service possible. Our team of carers currently visit my Grandmother – and so from the family point of view I find this really helpful knowing I can go to the care circle and see how she is that evening for peace of mind."

“Family can now access their loved one's record. They don't need to constantly visit their loved one's house to check if everything was done correctly or not. It's just a matter of getting onto their portal, checking the visits, what has been done, are there any issues they can access rather than physically visiting their loved one’s house to find out.”

"The service users’ next of kin are able to view real-time carer comments and tasks completed through the family Care Circle portal."

"We like the fact that the Care Circle Portal gives families access to care notes and visit details but the biggest benefit is that it is user friendly for all – family, staff, everyone."

"The support has been brilliant – when our internet failed temporarily, the team were just fantastic, they bent over backwards to get us up and running.”

"CareLineLive has been superb in onboarding us when we first started using the platform. Their customer support team are not only good at training but also in helping with day to day queries about how to achieve certain objectives we have using their software. They are approachable and we've found it easy to use their telephone and email support channels."

"We chose CareLineLive over other systems as it is simple and straightforward to use and I found their support team was quick to get hold of and resolve any problems.”

"I often see on WhatsApp group chats people complaining about other software platforms that they are never available to help. I always tell them try CareLineLive, they are very supportive and are always open to suggestions."

“1st class support was the deciding factor for us moving to CareLineLive followed poor and frustrating experiences with other products message only support services. Things become critical very quick when providing safe, effective, responsive and well led services on the ground and your care management and roster system starts to not perform as expected."

"The training the Customer Support team provided our staff was excellent. We had been concerned that we might lose some of our more experienced care team due to their unfamiliarity with technology but that’s not happened. We offered training that matched their learning styles them and in some cases provided a little additional support and the feedback is now really positive."