What does a Project Manager for CareLineLive do?
As a Project Manager, I’m at the forefront of delivering seamless project rollouts for councils and large organisations. My role involves meticulous planning and execution, ensuring every phase of the project runs smoothly and meets our clients’ expectations.
I work closely with our development team to address software requirements and tackle any integration challenges, acting as the bridge between technical solutions and client needs. A key part of my job is managing change requests efficiently, ensuring clients feel supported and that their evolving needs are met.
I also support our sales team with quote and information requests, helping to build trust and drive successful collaborations. It’s a dynamic role that combines problem-solving, technical know-how, and customer service and I thrive on delivering results that make a real difference.
Describe a typical day
A typical day in my role involves a mix of project oversight, collaboration and client engagement. I start by reviewing the status of project deliverables and tracking tasks to ensure timelines are on track. I work closely with the development team to assess the feasibility of change requests, providing detailed effort estimations to keep projects aligned with client expectations.
Supporting the sales team is another key part of my day. I also focus on account management, preparing comprehensive KPI status reports for ongoing contracts to ensure transparency and maintain strong client relationships.
My day often includes virtual meetings with council representatives and other stakeholders, discussing project progress, resolving challenges and identifying opportunities for improvement. It’s a dynamic role that blends technical expertise with strategic communication and customer care.
Best part of the job
Friendly and helpful colleagues.
Worst part of the job
Vague feature requests and integration requirements. Scope creep of customer change requests.
What do you enjoy most about working at CareLineLive?
When councils agree to act as references for new customers, I ensure I gather excellent feedback from them, which is then shared with the prospective customer.
What is something that people in home care have to deal with that you want to help fix?
The rapid changes to care packages in the reablement sector are something I’m eager to improve. I frequently receive feedback from customers about the constant adjustments, sometimes on an hourly basis, and I’m always thinking about the best ways to address these evolving needs.
Surprising or a fun fact about you
I have been to many football league grounds that now no longer exist! Including White Hart Lane- Tottenham Hotspur, The Manor Ground-Oxford United, Belle Vue-Doncaster Rovers, Highfield Road-Coventry City, Plough Lane-Wimbledon, Elm Park-Reading and MANY more!
