Care Circle Portal
The Care Circle Portal keeps family, friends, health workers, emergency services and the whole circle of care in the loop by providing them access to up-to-date client care details.
The CareLineLive Care Circle Portal
CareLineLive has three platforms that are fully integrated and ensure streamlined communications in real-time to the whole care circle helping to deliver excellent care.
This ensures comprehensive service user support, fostering collaboration among carers, family members and other healthcare professionals.
Key features
These features are designed to empower every member of the care circle – family, care providers, health professionals and emergency responders – with the information they need to support safer, more personalised care.
- Real-time updates for friends and family
- Role-based access
- Emergency access for health professionals
- Comprehensive information
- Enhanced communication
The Care Circle Portal reduces calls to the office by family and provides them with 24/7 real time visit data.
Real-time updates for friends and family
The Care Circle Portal provides families and loved ones with 24/7 access to live updates about a service user’s care. This includes completed visits, observations, medication records and other vital data points. Families no longer have to rely on phone calls or second-hand updates – they can simply log in and see exactly what’s happening, when it’s happening.
This feature not only builds transparency and trust between providers and families but also enables early intervention if something doesn’t look right. Whether a loved one missed a medication or had a health incident logged, families can feel connected and informed wherever they are.
Role-based access
With role-based access controls, the Care Circle Portal offers providers the ability to customise visibility for each user based on their relationship to the service user. Whether someone is a GP, social worker, care coordinator, sibling, or emergency contact, their access can be tailored to only show the relevant information.
Administrators can manage permissions in a few clicks – ensuring compliance with data protection standards while also promoting targeted collaboration. For example, a GP might only see medication and history; a relative may view notes, visits and wellbeing logs.
This level of granular control ensures that everyone stays informed without compromising privacy and supports a truly collaborative care environment.
Additionally, service user assessments within the portal enable a person-centred approach to care by incorporating individual preferences like food and drink, leading to improved care quality and compliance.
Emergency access for health professionals
Emergencies require fast, informed decisions. The Care Circle Portal enables secure, one-time temporary access for emergency services – giving them full visibility of a client’s care history, medications, recent observations and medical alerts.
The QR-code based, one-time access can be scanned in the client’s home providing:
- Up-to-date medication and health info
- Recent observations and notes
- Emergency contacts and conditions
- Verified, secure identity access logs
Emergency professionals can deliver safer, faster, more informed treatment – with full transparency for care teams and family.
This access is logged, time-limited and can be revoked immediately if necessary. All identity checks and contact details are recorded and portal members are notified whenever access is granted – ensuring full traceability and transparency.
By equipping paramedics or A&E staff with the right data at the point of care, treatment can be safer, faster and better aligned with the service user’s existing care plan. It’s peace of mind for families and a powerful tool for providers.
Customer experiences with the Care Circle Portal
FAQs
What is a Care Circle?
Benefits of a Care Circle Portal?
Improved communication
Our Care Circle Portal facilitates effective communication among family members and caregivers, ensuring that everyone is well-informed and aligned regarding the individual’s care.
Enhanced collaboration
By working together, family members and caregivers can share responsibilities, leading to more comprehensive and coordinated care.
Better care coordination
Healthcare professionals can use the Care Circle Portal to coordinate care and share critical information, ensuring that the individual receives the best possible care.
Peace of mind
Knowing that their loved one is receiving the necessary care and support gives family members and caregivers peace of mind, reducing anxiety and stress.