Stay Compliant, Deliver Outstanding Care

Home care compliance software trusted by CQC, Care Inspectorate, Care Inspectorate Wales and RQIA-regulated providers. From eMAR and medication compliance to care records, staff training and body maps – CareLineLive keeps your service inspection-ready, every day.
complaince and reporting

MOA Benchmarking, purpose-built audit and continuous improvement tools, is now included as part of CareLineLive

Care compliance software for home care providers

Meeting the demands of CQC, Care Inspectorate, Care Inspectorate Wales and RQIA requires more than good intentions, it requires the right systems.
CareLineLive is NHS Digital Assured home care compliance software that digitises your records, strengthens your audit trail and gives registered managers the visibility they need to evidence quality care at every inspection. From medication administration and body maps to carer training records and care plan compliance, every element of your compliance workflow is captured, accessible and inspection-ready.

Home care compliance software

Compliance built into every part of your workflow

Interactive eMAR

eMAR and medication compliance

CareLineLive’s electronic medication administration records (eMAR) ensure every medication visit is recorded accurately and in real time. The Interactive eMAR module brings MAR chart information to life, with enhanced oversight of completion codes and a sign-off capability to audit and confirm entries.

PRN (as-needed) medication is now fully supported in the platform. Carers can administer PRN medication safely, with built-in controls for dosing intervals and maximum doses within 24 hours, reducing the risk of errors and strengthening your medication compliance records.

Body Maps on the Carer Companion App

Carers can now record physical concerns visually and accurately from the Carer Companion App using Body Maps. Designed for real-world use in the field, body maps ensure that any concerns are documented clearly and immediately accessible to managers, closing the gap between what happens during a visit and what is recorded.

Clear, evidenceable body map records support CQC and Care Inspectorate requirements and demonstrate that your service responds promptly to changes in a client’s condition.

Body Maps video snippet
Streamlined insights reporting

Digital forms

Digital forms are currently available on the Management Portal and soon to be available on the Carer Companion App, allowing care staff to complete and submit forms from the field without disruption to care delivery. Records are accurate, timely and instantly accessible to managers, keeping your service compliant without the paperwork.

Auditing

Whether with CQC, Care Inspectorate, Care Inspectorate of Wales or RQIA, CareLineLive’s auditing tools allow the tracking of actions made within the management platform. This gives visibility on actions made by a user as well as actions made against or to a user.

Our auditing tools are essential for providing a comprehensive overview of compliance across multiple care locations. This information can be invaluable for documenting the quality of your work, as well as supporting your regulatory compliance and performance ratings.

Carer and client reviews

Schedule carer and client reviews and spot checks to improve compliance and standards.

Training and qualification requirements for carers can be recorded and notifications for expiry reviews allow you to ensure that safety is prioritised.

A visual training matrix chart allows you to see a single chart showing every carer’s training and qualification record including gaps.

Reviews and auditing

NHS Digital Assured Supplier

Reports
Market-leading functionality with CareLineLive

CareLineLive’s commitment to regulatory compliance is exemplified by our inclusion on the NHS Digital Social Care Records Assured Supplier list, demonstrating that we meet a rigorous set of criteria validating the functionality of our product suite along with robust cyber security. Our software supports various aspects of a care organisation by digitising records, facilitating audits and promoting efficient workflows.

Software providers on the Assured Supplier list commit to a continuously evolving development pathway that meets NHS and regulatory expectations. CareLineLive supports this with PRN medication management and Interactive eMAR now live, and MODS (the Minimum Operational Dataset) in active development. MODS will establish a standardised minimum data specification for direct care, enabling data to transfer easily between systems and significantly enhancing the quality and accessibility of care information across providers.

MOA Benchmarking

Take compliance further with MOA 

Now with MOA Benchmarking part of your CareLineLive subscription, the software supports providers to improve, maintain and evidence Care Quality Commission and Care Inspectorate Wales ratings (and from late 2026, Care Inspectorate Scotland). MOA is the specialist compliance intelligence layer included with CareLineLive.

CareLineLive MOA Integration

What MOA Benchmarking adds to your compliance

Structured audit tools aligned to CQC and Care Inspectorate Wales frameworks
Customisable self-assessment tools with internal checklists linked to relevant legislation
Planning Continuous Improvement (PCI) module – turn audit findings into structured Service Improvement Plans
The DASH feature: stand-level reporting which amalgamates your entire audit program into overall compliance ratings for the relevant framework (CQC, CIW, or CIS).
Expert-maintained content: insights and best practice guidance updated continuously by MOA specialists
Industry benchmarking using advanced algorithms: track performance month by month and compare against similar services
Web-based audit reports at local, regional and organisation-wide level, with PDF and Excel export; as well as modern, interactive dashboard reporting

Explore MOA Benchmarking in full

Customer success stories

“It’s an eye-opener. Seeing first-hand how technology like this can improve care delivery is inspirational. It allows carers to focus on providing high-quality responsive care. If we can replicate what Crescent Homecare [using CareLineLive] has achieved we could transform healthcare across the region.”
avatar
Professor Graham Evans
NHS North East and North Cumbria Integrated Care Board
“CareLineLive has been a game-changer for our compliance and medication management, helping us maintain an excellent rating with the CQC. It keeps us on top of staff reviews, training logs and essential communications with care workers. The ability to instantly notify carers about updated care plans ensures that nothing is missed, adding an extra layer of security and accountability. Across the board, CareLineLive supports our compliance needs and enhances the quality of care we provide."
avatar
Debra Robey
Crescent Homecare
"It's been really good having CareLineLive's compliance checks in place. I like that staff members can't log out until they have completed all the tasks and that it can pick up on issues which trigger an alert that has to be acknowledged. This keeps everyone accountable and means that we can see what is going on out in the field. The timestamp combined with electronic medical records is a big deal for us in our clinical work - it really helps us stand out and has enabled us to take on a large number of high intensity clients."
avatar
Jo Oluafe
Healthy Life Community Services
“We had our first CQC inspection and there were areas that were identified as requiring improvement. It was important for us to consider solutions that helped us make the necessary improvements as quickly as possible. CareLineLive provided us with the answers to our brief as it provides eMAR, allows us to see where the carers are, informed us of missed calls and late calls, and helped us improve the areas that the CQC had identified.”
avatar
Mirina Ndhlovu
AZ Caring Services
“The CQC are looking to see that we keep people safe with their medicines but also that we meet their needs. Working with CareLineLive’s eMAR has removed any restrictions to a client’s care as changes can be made immediately.”
headshot clare
Clare Flynn
Brightening Lives

Care compliance made simple

Watch how CareLineLive’s compliance features work in practice – from Body Maps and PRN medication workflows in the Carer Companion App to how our software supports providers through CQC inspections and beyond.