Care Circle Portal
The Care Circle Portal keeps family, friends, health workers, emergency services and the whole circle of care in the loop by providing them access to up-to-date client care details.
The CareLineLive Care Circle Portal
CareLineLive has three platforms that are fully integrated and ensure streamlined communications in real-time to the whole care circle helping to deliver excellent care.
This ensures comprehensive service user support, fostering collaboration among carers, family members and other healthcare professionals.
How the Care Circle Portal works
Care providers can invite approved individuals – such as family members, social workers, or healthcare professionals – to join a service user’s Care Circle. Each person is assigned a role-based access level, meaning you choose what they can and can’t see. Once invited, the individual:
- Receives an email with a secure link
- Creates a login with a private password
- Gains access to a real-time dashboard of visit history, tasks, observations and medication notes
- Views updates on a per-client basis (including preferences, assessments and documents)
- (Optional) Emergency services can access a temporary view via a QR code stored in the client’s home
With role controls, real-time data and secure one-time emergency access, the Care Circle Portal is built to be intuitive, flexible and safe – without increasing admin overhead.
Use Cases
Who the Care Circle Portal supports
For family: peace of mind, instant updates
Staying connected to a loved one’s care has never been easier. Family members can log in anytime to view:
- Completed visits and who attended
- Medication given and tasks completed
- Notes and observations, including vitals like blood pressure
- Individual preferences and wellbeing indicators
Instead of calling the office, families can instantly check updates – giving them peace of mind and a sense of ongoing connection. It strengthens trust and enables proactive conversations around care needs.
For care providers: improved compliance, less admin
The Care Circle Portal reduces your administrative burden by:
- Cutting inbound queries from families
- Providing transparent access logs for auditing
- Allowing staff to manage access levels quickly
- Supporting compliance through controlled information sharing
Service user assessments – including nutrition, hydration and mental health – are visible to authorised viewers, enabling truly person-centred care while improving CQC inspection readiness.
For healthcare professionals: streamlined access to patient data
GPs, district nurses and other clinical professionals can be given secure access to view relevant client records, including:
- Medical history
- Medication logs
- Carer observations and notes
- Assessments and personal plans
This enables joined-up care delivery, reduces miscommunication and improves care coordination across community services.
For emergency services: critical info at a glance
n emergencies, responders need information – fast. The Care Circle Portal offers optional QR-code based, one-time access that can be scanned in the client’s home. This provides:
- Up-to-date medication and health info
- Recent observations and notes
- Emergency contacts and conditions
- Verified, secure identity access logs
Emergency professionals can deliver safer, faster, more informed treatment – with full transparency for care teams and family.
Features
Key Features
These features are designed to empower every member of the care circle – family, care providers, health professionals and emergency responders – with the information they need to support safer, more personalised care. The Care Circle Portal reduces calls to the office by family and provides them with 24/7 real time visit data.
Real-time updates for friends and family
Role-based access
Emergency access for health professionals
Comprehensive information
Enhanced communication
Real-time updates for friends and family
The Care Circle Portal provides families and loved ones with 24/7 access to live updates about a service user’s care. This includes completed visits, observations, medication records and other vital data points. Families no longer have to rely on phone calls or second-hand updates – they can simply log in and see exactly what’s happening, when it’s happening.
This feature not only builds transparency and trust between providers and families but also enables early intervention if something doesn’t look right. Whether a loved one missed a medication or had a health incident logged, families can feel connected and informed wherever they are.
Role-based access
With role-based access controls, the Care Circle Portal offers providers the ability to customise visibility for each user based on their relationship to the service user. Whether someone is a GP, social worker, care coordinator, sibling, or emergency contact, their access can be tailored to only show the relevant information.
Administrators can manage permissions in a few clicks – ensuring compliance with data protection standards while also promoting targeted collaboration. For example, a GP might only see medication and history; a relative may view notes, visits and wellbeing logs.
This level of granular control ensures that everyone stays informed without compromising privacy and supports a truly collaborative care environment.
Additionally, service user assessments within the portal enable a person-centred approach to care by incorporating individual preferences like food and drink, leading to improved care quality and compliance.
Emergency access for health professionals
Emergencies require fast, informed decisions. The Care Circle Portal enables secure, one-time temporary access for emergency services – giving them full visibility of a client’s care history, medications, recent observations and medical alerts.
This access is logged, time-limited and can be revoked immediately if necessary. All identity checks and contact details are recorded and portal members are notified whenever access is granted – ensuring full traceability and transparency.
By equipping paramedics or A&E staff with the right data at the point of care, treatment can be safer, faster and better aligned with the service user’s existing care plan. It’s peace of mind for families and a powerful tool for providers.
Comprehensive information
The portal stores and displays a complete view of the service user’s care profile – available anytime, from any internet-connected device. Key data includes:
- Personal contact details
- Next of kin and emergency contacts
- Medical history and conditions
- Care plan details and visit history
- Prescribed medications and dosages
- Recorded observations and wellbeing metrics
- Personal preferences (food, drink, routines)
This breadth of information supports joined-up decision-making across the care circle. Whether it’s a new team member reviewing history, or a family member checking in, everyone has access to consistent, accurate records.
It’s not just about visibility – it’s about improving care quality by ensuring everyone is aligned on the service user’s needs, routines and risks.
Enhanced communication
Communication breakdowns in care environments can lead to missed medication, conflicting instructions, or family distress. The Care Circle Portal acts as a centralised communication hub, reducing the likelihood of miscommunication and duplicated effort.
By sharing real-time updates and care notes, professionals and family members can stay in sync on the status of the individual receiving care. This includes digital messages, observation logs, task completion statuses and scheduled visits.
Families no longer need to chase updates and care teams reduce admin time, focusing instead on delivering care. Enhanced communication not only increases efficiency but also builds a culture of transparency and accountability.
Feedback
What our users say
“We are able to create eMARs, so any medication changes are recorded and available on the CareLineLive Carer Companion app at point of care in a matter of minutes.”
“eMAR allows us to see where the carers are, informs us of missed calls and late calls, and helps us improve the areas that the CQC had identified.”
Customer experiences with the Care Circle Portal
FAQs
What is a Care Circle?
Benefits of a Care Circle Portal?
Improved communication
Our Care Circle Portal facilitates effective communication among family members and caregivers, ensuring that everyone is well-informed and aligned regarding the individual’s care.
Enhanced collaboration
By working together, family members and caregivers can share responsibilities, leading to more comprehensive and coordinated care.
Better care coordination
Healthcare professionals can use the Care Circle Portal to coordinate care and share critical information, ensuring that the individual receives the best possible care.
Peace of mind
Knowing that their loved one is receiving the necessary care and support gives family members and caregivers peace of mind, reducing anxiety and stress.