Care Rostering and Management
CareLineLive’s home care management software allows quick and effective rostering, up-to-date client and carer information accessible to managers, carers, family and friends. Best-in-class person-centred care and safeguarding through visit verification.
Home care rostering made easy
A clear and easy-to-use roster screen with a drag and drop interface for quick ad-hoc roster changes and updates.
Match carers to clients to ensure compatibility and continuity of care. CareLineLive allows you to allocate carers based on how close they live, or where their other visits are. You can also allocate based on how compatible a carer is with a particular client, and you’ll be alerted to any carer-client incompatibilities.
Many factors including your service user requirements, carer qualifications, travel time between service users, and the ability to group visits that are nearby, mean that your rostering will become more streamlined, accurate and efficient for everyone involved.
Carers are instantly notified of any changes, and clients and their families are kept in the loop regarding visits. Making changes to the roster is quick and easy, saving you valuable time and reducing human errors.
Our home care rostering and management solution
Carer leave and availability
With CareLineLive, you can log carer leave quickly and plan more effectively. This helps you maintain the quality and consistency of your carer-client relationships and gives you a bird’s eye view of carer availability.Managers can easily monitor carer leave and availability, ensuring that there are no gaps in care delivery.
CareLineLive can provide pay estimates and accruals as well as manage holiday pay and payroll. This all means no unexpected payments and no delayed payments or inaccuracies for carers.
Travel time estimates
Improve productivity and roster more accurately with estimates of travel times between consecutive visits. Using Google Maps, CareLineLive can provide estimates of journey times between consecutive visits, according to whether carers are walking, driving, cycling or on public transport.
Accurate travel time estimates are crucial for care providers to ensure timely and efficient care delivery.
Unplanned home care visits
We know you need flexibility, so our system allows carers to record visits that haven’t been booked by the office.
Knowing that if needed a carer can call on a service user in case of emergency or other unexpected events, brings much needed peace of mind to you, your client and their families.
Capacity planning
See at a glance what capacity you have to take on new care packages. Quickly identify training and skills gaps using the CareLineLive training matrix which visually maps the qualifications and accreditations for each of your carers alongside current training status with alerts showing when training has expired.
Effective capacity planning is essential to ensure that all service user needs for personal care services are met, but without overburdening carers.
Easily gather information and insights for tender applications.
Full and up-to-date client information
Accurate client records are crucial for matching carers with clients, ensuring compatibility and continuity of care. CareLineLive enables you to allocate carers based on proximity, existing visits and compatibility with client needs and requests, with alerts for any mismatches.
Factors like service user needs, carer qualifications, travel times and grouping nearby visits make rostering more efficient, accurate and streamlined for everyone.
Carers receive instant updates on changes, while clients and families stay informed about visits. Adjusting the roster is quick and hassle-free, saving time and minimising errors.
Contact information
CareLineLive provides all the essential information that you need for effective care rostering. Store and access details such as key safe numbers, next of kin, health and social care professionals’ details, doctors’ notes, care plans and important contacts – all in one place. Updates are instant and visible to everyone who needs them, including you, your carers, your clients and their families.
Safeguarding, call monitoring and visit verification
Instant and accurate recording of carer visits with GPS and QR code scanning ensures that we deliver care safely and punctually by recording location and check-in/check-out times. This can inform invoicing, payroll and rostering administration as well as improved record keeping for compliance standards. The safeguarding of both our clients and our carers sits at the very heart of CareLineLive.
Carers can be confident that there is an accurate record of their visiting hours and location while managers are reassured that you’re delivering a safe and punctual service.
