The investment round, led by Oakglen, will support CareLineLive’s continued expansion including into Ireland and Australia, and increase its team size by 50% in three months.
Set up by Josh Hough in 2014 after being frustrated at the lack of access to information regarding his Grandfather’s care, CareLineLive is an all-in-one, purpose-built home care management system. Working closely with a number of home care agencies, CareLineLive has developed an innovative, easy to use, cloud-based home care management system for agency owners and managers.
The announcement comes alongside the UK government providing the NHS with extra funding to secure short-term care placements to relieve pressure and free up beds. CareLineLive has been working with NHS Trusts – such as Mid and South Essex NHS Foundation Trust (MSE) – since June 2020 on a service that bridges the gap between being medically ready to leave hospital and their social care provider providing care, which reduces hospital delays and reduces readmissions. Other NHS Trusts have been slow to implement MSE’s proven model. This investment will be used to increase CareLineLive’s engagement within the NHS, local authorities, and other enterprise customers.
With operations currently in the UK, Jersey, Ireland and Australia, the investment will help CareLineLive to fuel further growth in the UK and internationally. The investment will allow the company to scale its team and to accelerate its product development activities.
Josh Hough, CareLineLive co-founder and MD, commented: “The home care sector is currently facing many challenges, from staff shortages to a lack of funding, often making it hard to deliver quality care for clients. To combat this, our mission is to streamline paper-based and other legacy processes, improve carer communication and ultimately give them back more time to do what they love best: caring. This investment will allow us to increase our sales and marketing activities and help us to continue to develop our product offering to meet the needs of carers, agencies, those receiving care, and their families. We’ll also continue our investment into delivering exceptional customer service, which is a key market differentiator for CareLineLive.”
Nick Crawford, Group Co-CEO at Oakglen, added: “We are pleased to have made this investment in CareLineLive, and look forward to working closely with Josh and his team to support them in realising the significant potential of the business. CareLineLive has established itself well in a large and growing market, which we think will benefit from demographic tailwinds over the coming years. We believe that the strength of the product, the focus on customer service, and the domain expertise of the management team provides a great foundation for growth. We’re excited to see what Josh and the team will achieve in 2023 and beyond.”
Oakglen is an investment group with interests in the real estate, private equity and financial services sectors, in the UK, Europe and North America. Oakglen’s private equity division has an extensive track record investing in B2B SaaS businesses and in helping its portfolio companies expand both domestically and internationally. In addition to being a source of capital, Oakglen will provide operational support and expertise to help CarelineLive meet its ambitious growth objectives.