Software that grows with your home care business
£100/ per month
(plus VAT)
Pick a plan to start the conversation
Simple, honest and transparent pricing per carer, per month. No hidden extra costs for office users, add-on features or customer support.
eRoster
For customers that only need scheduling, invoicing and payroll
What’s included:
- Management portal for office and admin staff
- Care Circle portal for family and friends
Bring Your Own Device
Full access to all of CareLineLive’s features but carers use their own phones
What’s included:
- Carer Companion app so your carers can use CareLineLive during visits
- Management portal for office and admin staff
- Care Circle portal for family and friends
Managed Handsets
Full access to our features and we provide your carers with a fully managed handset
What’s included:
- Use of Android smartphone(s) including a case
- Full voice, SMS and data package
- Mobile device management software installed
- Enhanced data security capabilities
Every CareLineLive customer gets…
Access to all features
We do not charge by modules or feature set. As a customer you get full access to all features and functionality within the system – including GP Connect and any new updates or features.
Care Circle Portal
Access to the Care Circle Portal for family and friends is free for all customers on all plans
Free support
Three onboarding sessions plus ongoing support (including UK-based phone support) from our friendly customer support team.
Don’t just take our word for it, hear from some of our happy customers
“It has cut our processes down by 50%. With more time saved, we can take on extra packages and focus on person centred care”
Alice Allen, North Shropshire Homecare
“In just 6 months, we have seen an increase in carer capacity of 25% and have increased the number of care packages by 15%, enabling us to hire more staff”
Lynette Simpson, Cavendish Homecare
“We were focused on the software meeting our needs and requirements. We negotiated the price from there so both parties were happy.”
Simbarashe Nzozi, TSF Healthcare
Trusted by over 650 home care providers and 25,000 carers around the world
FAQs
Are all the features included in the price? And what happens when you introduce a new feature?
Yes. All CareLineLive’s features are included in the price and there are no additional costs as we roll out additional functionality over time.
Can you match a price with what another software provider is charging?
This will depend on who we are price matching with but we will try to price match if we can.
What length of contract do you offer?
Contracts are typically for 12 months although some customers negotiate a longer term.
Do you charge for admin licences?
There is no charge for admin licenses. Unlimited licences for office-based users are included free-of-charge. You simply pay per carer, per month.
How much do you charge for support?
We do not charge for support. Even phone support is provided (to carers, managers and administrative staff alike) at no additional cost.
How much for onsite training?
On-site training costs £600+vat per day.
How much is the onboarding?
Onboarding is up to a maximum of £300 + vat.
Can you buy out a contract that we are not happy with?
In certain circumstances, we may be able to offer CareLineLive at a minimal charge for a short, limited period to cover your existing contract. A copy of your current agreement may be required.
How often do your prices increase?
We review our prices annually and review each customer’s price at the anniversary date of their contract term.
We have bank staff, how does this work?
A licence is needed for any carer who is scheduled – looking at weekly averages – for more than one hour per week.
My carer numbers fluctuate or I have zero hour contract staff – how does this work?
We look at the average over a quarter of how many carers are scheduled on a weekly basis. If the average is over the minimum monthly contracted number, we will advise you of the increase and apply from the following month.
If I have multiple services does it cost less?
Our pricing is based only on the number of users using the CareLineLive Carer Companion app.
How much do I get to refer your service to another provider?
Plesae check out our referral scheme for this information.
All contracts are subject to a minimum monthly fee of £100 per month + VAT
Initial contract requires a 12 month commitment, after which there is an option to choose 3 month rolling contracts. 12 month fixed term contracts benefit from discounted prices.
Prices quoted are exclusive of VAT. For customers outside the UK, subject to your VAT standing, Euro prices could be free of VAT.