eBrokerage care commissioning
eBrokerage is a simple way for care brokers and care providers to collaborate and work more efficiently so clients experience better care and improved service.
Our software streamlines processes, enabling faster responses to urgent care placements. It manages the entire process from provider engagement to response compliance through a robust brokerage service.
What is eBrokerage?
eBrokerage is a digital commissioning solution designed to support local authorities in managing and procuring health and social care services. This cloud-based, end-to-end system streamlines the entire workflow from provider onboarding and configuration to handling online queries and care placement.
By leveraging eBrokerage local authorities can efficiently allocate individuals appropriate quality care based on their unique requirements. This reduces manual tasks, saves time and ensures that care services are commissioned effectively and efficiently.
eBrokerage
Your solution to efficient care brokerage for local authorities
No more spreadsheets, local databases and emails that add complexity and data security risks. CareLineLive eBrokerage is a secure cloud-based online platform that aids hybrid working by supporting the entire process of health and social care placement.
All transactions and data transfers take place within one system built with industry leading standards of encryption and security.
- Brokers/commissioners/care arrangers post new care packages on the portal and broadcast to approved providers
- Providers bid for the packages they are best able to fulfil
- The care broker reviews the bids and awards care packages within a few clicks
- Provider response data is reported online in a consistent format
- Management reports provide comprehensive KPI performance data, in various formats from an overview to a detailed drill-down
Benefits of eBrokerage commissioning
CareLineLive has three platforms that are fully integrated and ensure streamlined communications in real-time to the whole Care Circle helping to deliver excellent care.
Improved service user experience supporting person centred care
eBrokerage prioritises the individual, helping to ensure that service users receive the best possible care promptly. The platform enables local authorities to engage with providers and offer the most appropriate care packages, including urgent care placements, helping to ensure service users receive high-quality care tailored to their needs.
Service users can be offered the most appropriate care from the different services supplied by the commissioned providers, including urgent care placements, and receive the support they need promptly. Management reports provide performance data to aid the commissioning team identify any issues. This holistic approach helps ensure that service users receive the care they need, when they need it, enhancing their overall experience.
Speed and simplicity
Approved providers are automatically notified when new care packages are entered onto the system. They then respond to confirm whether they can fulfil the package. The broker can immediately see which providers are able to take on the package and make a selection using the simple and intuitive user interface.
Local authorities using CareLineLive’s eBrokerage typically cut 12 hours from their fulfillment process.
The system is easy-to-use – both for care commissioners and care providers. We can get you up-and-running with the system within two weeks and training typically takes just two hours.
CareLineLive eBrokerage is easier, fairer, more transparent and saves everyone valuable time. What’s more, it’s priced affordably, potentially reducing the need for a lengthy procurement process.
Consistent reporting
Delivery and provider response compliance are easily tracked through comprehensive reporting modules that can be customised to suit individual needs, for instance:
- Count of packages provisioned
- Provider responses
- Rejected packages
- Time taken to allocate packages
- Package handbacks (optional)
- Package handback reasons (optional)
CareLineLive eBrokerage ensures that brokers receive performance and response compliance data in a consistent format, without any need for further processing. Instead of wasting effort dealing with multiple feeds there’ is more time to analyse the data for trends. Any potential performance or non-compliance issues are quickly highlighted. Management reporting can be viewed with any level of detail required so you are always fully informed and fully in control.
Implementation and support
Our implementation and support team is dedicated to ensuring a smooth transition to eBrokerage Commissioning. We provide comprehensive onboarding and training to ensure that local authorities and care providers are fully equipped to use the system effectively. Our goal is to make the adoption of this digital commissioning solution as seamless as possible, allowing you to focus on commissioning the delivery of quality care.
Success Stories
Our eBrokerage Commissioning solution has been successfully implemented for the public sector, resulting in significant cost savings, improved care quality and enhanced provider engagement. These success stories highlight the transformative impact of our digital commissioning solution on social care services.
Why CareLineLive eBrokerage?
CareLineLive eBrokerage aids hybrid working both by care commissioners and by care providers, because the care package data is held securely in the cloud, requiring only an internet enabled computer and Chrome browser to access via secure login.
Where eBrokerage is in use, care providers are more likely to bid for care packages. This is partly because the packages that providers are offered are already appropriate (the right type of care/skillset required, in their territory), they receive automated notifications and can instantly see the location of the service user on a map. The portal is user friendly and provides an efficient platform for viewing and replying to packages.
If individual care packages become uneconomic for a provider there’s a configurable facility to trade packages through an online marketplace controlled by the commissioning body.
CareLineLive eBrokerage is offered via G Cloud 14, by:
- MAS Networks Ltd, public procurement organisation number
(PPON): PLZM-7476-XBTL - C4 Ulysses Ltd, public procurement organisation number (PPON):
PLJM-1565-PQZM