Hear from our 😀 customers
“In just 6 months, we have seen an increase in carer capacity of 25% and have increased the number of care packages by 15%, enabling us to hire more staff”
Lynette Simpson, Cavendish Homecare
“It has cut our processes down by 50%. With more time saved, we can take on extra packages and focus on person centred care”
Alice Allen, North Shropshire Homecare
“We were supported well during onboarding and training, and also find the on-going support exceptional”
Lynette Simpson, Cavendish Homecare
“It helps us to maintain an ‘Outstanding’ rating with the CQC”
Debra Robey, Crescent Homecare
“The CareLineLive support team were quick, responsive and made it easy to work with the technology”
Alistair Fitzsimons, Community Social Care
“Having all your needs in one software package has changed everything!”
Sue Waterfield, Sunnylives Support
“CareLineLive has readily accessible support and no restrictions. Our staff really enjoy working with it more than others we have tried in the past.”
Phil Eckersley, Bridgewater Home Care
“It’s very easy to teach carers how to use it and it allows them to see documents relevant to their shifts”
Busi Faulkner, Home Care Nurses Australia
“We found CareLineLive much simpler then other platforms and more user friendly. The support is exceptional”
Favour Mabena, Glorycrown Healthcare
“Our staff now have tools to work more efficiently, from updating care plans to acknowledging changes in medication using eMAR”
Adam Baki, Delta Care
Trusted by 650 home care providers and 25,000 carers all around the world
"The support has been brilliant – when our internet failed temporarily, the team were just fantastic, they bent over backwards to get us up and running.”
Ronnie Chatterton-Sim
Coastal Homecare"CareLineLive has been superb in onboarding us when we first started using the platform. Their customer support team are not only good at training but also in helping with day to day queries about how to achieve certain objectives we have using their software. They are approachable and we've found it easy to use their telephone and email support channels."
David Johnson
My HomeCare Franchise Group"We chose CareLineLive over other systems as it is simple and straightforward to use and I found their support team was quick to get hold of and resolve any problems.”
Emma
CI Home Care"I often see on WhatsApp group chats people complaining about other software platforms that they are never available to help. I always tell them try CareLineLive, they are very supportive and are always open to suggestions."
Sibongile Mabena
Glorycrown Healthcare“1st class support was the deciding factor for us moving to CareLineLive followed poor and frustrating experiences with other products message only support services. Things become critical very quick when providing safe, effective, responsive and well led services on the ground and your care management and roster system starts to not perform as expected."
Roger Bayliss
Care 2 U Ltd"The training the Customer Support team provided our staff was excellent. We had been concerned that we might lose some of our more experienced care team due to their unfamiliarity with technology but that’s not happened. We offered training that matched their learning styles them and in some cases provided a little additional support and the feedback is now really positive."
Alistair Fitzsimons
South Eastern Health and Social Care Trust"Our staff now have tools to work more efficiently, from updating care plans to acknowledging changes in medication using eMAR, our care teams have all recognised the positive impact of digitising traditional processes.”
Adam Baki
Delta Care"eMAR is important to us because we use it for our medication administration. It gives instructions on how the carer has to perform the task. It has reduced the numbers of errors happening with medication administration."
Busi Faulkner
Home Care Nurses Australia“We are able to create eMARs, so any medication changes are recorded and available on the CareLineLive Carer Companion app at point of care in a matter of minutes.”
Jinienei Welham
We Simply Care“eMAR allows us to see where the carers are, informs us of missed calls and late calls, and helps us improve the areas that the CQC had identified.”
Mirina Ndhlovu
A-Z Caring Services