Care brokerage cloud software for local authorities and care commissioners
CareBrokerage from CareLineLive is eBrokerage cloud software designed for local authority care commissioning teams under pressure to place care faster, fairly and with less admin whilst retaining full accountability. It replaces the emails, spreadsheets phone calls, and manual chasing with one secure, auditable digital workflow – so you can move from assessed need to confirmed placement in hours, not days.
What is CareBrokerage?
CareBrokerage from CareLineLive is a digital platform that transforms care package brokering. It is a digital commissioning solution designed to support local authorities in managing and procuring health and social care services.
This cloud-based, end-to-end system streamlines the entire workflow from provider onboarding and configuration to handling online queries and care placement all in one place.
Local authorities using CareBrokerage typically save up to 12 hours per care package.
- Streamlines and automates the entire process
- Transparent bidding: all providers see the same opportunities
- Priority bidding features
- Real-time reporting for commissioners and management
- Two-hour training, intuitive system
- Quick implementation: up and running in two weeks
The problem with traditional care brokerage
Many care brokerage teams are still coordinating across email, phone and spreadsheets.
That means:
- Slower placements for people who need care urgently
- Inconsistent provider engagement and missed opportunities
- Patchy audit trails and reporting gaps
- Heavy admin burden on commissioning staff
When care placement is delayed, it’s not just inefficient – it affects real people waiting for support.
CareBrokerage by CareLineLive
CareBrokerage: a faster, fairer way to place care
CareBrokerage brings the entire brokerage workflow into one place:
- Upload – the care package request to the platform
- Match – the system identifies suitable approved providers automatically
- Invite – providers are notified and respond within a defined timeframe
- Award – brokers review responses and conflirm the placement in a few clicks
No more chasing emails. No more missed opportunities. Just quick, efficient, and fair placements.
No more spreadsheets, local databases and emails that add complexity and data security risks.
CareBrokerage is a secure cloud-based online platform that supports hybrid working – accessible from any internet-enabled device via secure login.
Built by and for local authorities
CareBrokerage is an evolution of the trusted eBrokerage platform developed in 2016 for Mears and Northern Devon Healthcare Trust on behalf of Devon County Council and Herefordshire Councils. Built in collaboration with commissioners and continuously improved based on their feedback.
Herefordshire Council currently have 60 providers signed up with CareBrokerage and 400 users.
Improved service user experience
CareBrokerage prioritises the individual, helping to ensure that service users receive the best possible care promptly.
The platform enables local authorities to engage with providers and offer the most appropriate care packages, hat suit the care services they deliver, helping to enable service users receive high-quality care tailored to their needs.
Service users can be offered the most appropriate solution from the different services supplied by the commissioned providers, including urgent care placements, and receive the support they need as promptly as possible.
Management reports provide performance data to aid the commissioning team identify any issues. This holistic approach helps ensure that service users receive the care they need, when they need it, enhancing their overall experience.
Speed and simplicity
CareBrokerage care commissioning software automatically notifies approved providers when new care packages are added to the system. They respond to confirm whether they can fulfil the package. The broker can immediately see which providers have requested each package and make a selection through a simple, intuitive interface.
- Up and running in two weeks
- Training takes just two hours
- Priced affordably – may reduce the need for a lengthy procurement process
Consistent reporting
Delivery and provider response compliance are easily tracked through comprehensive reporting modules that can be customised to suit individual needs, for instance:
- Count of packages provisioned
- Care hours awarded vs delivered
- Provider response rates
- Rejected packages
- Time taken to allocate packages
- Unfilled commissioned care
- Handbacks and reasons
CareBrokerage ensures that brokers receive performance and response compliance data in a consistent format, without any need for further processing. Instead of wasting effort dealing with multiple feeds there’ is more time to analyse the data for trends. Any potential performance or non-compliance issues are quickly highlighted. Management reporting can be viewed with any level of detail required so you are always fully informed and fully in control.
Implementation and support
Our implementation and support team is dedicated to ensuring a smooth transition to CareBrokerage. We’ll get you up-and -running within two weeks. We provide comprehensive onboarding and training to ensure that local authorities and care providers are fully equipped to use the system effectively. Our goal is to make the adoption of this digital commissioning solution as seamless as possible, allowing you to focus on commissioning the delivery of quality care.
CareBrokerage is part of the CareLineLive ecosystem – a full suite of tools to manage home care more efficiently. From rostering to medication management, our solutions increase capacity, compliance and quality of care.
Deep dive
What is care brokerage?
Care brokerage is the process local authorities and care commissioners use to source and allocate the right care package through approved providers. In care commissioning, it sits between an agreed care requirement and provider allocation – helping teams match need, location, service requirements and provider suitability quickly and fairly.
Traditionally, this process has relied on email, spreadsheets, phone calls and manual follow-up. Digital care brokerage helps brokerage and commissioning teams manage provider engagement, responses and allocation in a more structured, transparent and auditable way.
What is Care eBrokerage?
eBrokerage – or electronic brokerage – is the digital version of traditional care brokerage. It replaces manual processes such as emailing providers, checking availability by hand and tracking responses in spreadsheets, with a structured, automated and auditable system.
In practice, eBrokerage gives local authorities and care commissioners a more efficient way to source and allocate home care packages through approved providers, while improving transparency, reporting and auditability across the full workflow.
Traditional brokerage vs CareBrokerage
Traditional Brokerage
- Email/phone provider contact
- Spreadsheet response tracking
- Manual availability checking
- Dispersed audit trails
CareBrokerage
- Automated provider notifications
- Real-time response dashboard
- System-driven capacity matching
- Centralised audit logs
- Save hours per week
- Free up time for more provider management
How care brokerage systems work
Care brokerage software helps local authorities go from knowing what care someone needs to confirming a provider – faster and with less admin. By bringing package creation, provider matching, response management and award decisions into one place, it reduces admin and improves visibility across the commissioning process.
Typical commissioning workflow:
- Create the care package requirement
- Match to suitable approved providers
- Invite responses within a defined timeframe
- Review provider availability and suitability
- Award the package and track delivery
FAQs
What is care brokerage in care commissioning?
What does a care brokerage team do?
What is care commissioning software?
What is the difference between care brokerage and care commissioning?
How does digital care brokerage help local authorities?
Why CareBrokerage from CareLineLive?
Success stories
Our CareBrokerage solution has been successfully implemented for the public sector, resulting in significant cost savings, improved care quality and enhanced provider engagement. These success stories highlight the transformative impact of our digital commissioning solution on social care services.
Why CareBrokerage from CareLineLive?
CareBrokerage aids hybrid working both by care commissioners and by care providers, because the care package data is held securely in the cloud, requiring only an internet enabled computer and Chrome browser to access via secure login.
Where CareBrokerage is in use, care providers are more likely to bid for care packages. This is partly because the packages that providers are offered are already appropriate (the right type of care/skillset required, in their territory), they receive automated notifications and can instantly see the location of the service user on a map. The portal is user friendly and provides an efficient platform for viewing and replying to packages.
If individual care packages become uneconomic for a provider there’s a configurable facility to trade packages through an online marketplace controlled by the commissioning body.
CareBrokerage is offered via G Cloud 14, by:
- MAS Networks Ltd, public procurement organisation number
(PPON): PLZM-7476-XBTL - C4 Ulysses Ltd, public procurement organisation number (PPON):
PLJM-1565-PQZM