Stay Compliant, Deliver Outstanding Care

Digitise your compliance processes with CareLineLive – NHS-assured software for seamless reporting, auditing, and care record management.

Care Rostering

Care compliance and reporting

Evidence regulatory compliance using CareLineLive. Ensure all your care service records are kept in an NHS approved digital social care records system and access them at the click of a button.

Home care software to simplify regulatory reporting and audits

Meeting regulatory standards doesn’t have to be complicated. CareLineLive helps home care agencies maintain full compliance with industry regulations – from CQC and Care Inspectorate to RQIA – with full and easy audits, accurate reporting and enabling quality care delivery. With NHS Digital Assured Supplier status, CareLineLive gives you the confidence to focus on providing high-quality care, knowing your compliance records are always inspection-ready.

Home care compliance software

Market leading functionality

CareLineLive’s commitment to regulatory compliance is exemplified by our inclusion on the NHS Digital Social Care Records Assured Supplier list, demonstrating that we meet a rigorous set of criteria validating the functionality of our product suite along with robust cyber security. Our software supports various aspects of a care organisation by digitising records, facilitating audits and promoting efficient workflows.

Software providers on the Assured Supplier list commit to an ever evolving development pathway that meets NHS and regulatory expectations. Examples of new functionality under development include PRN medication management to enhance medication safety and compliance along with MODS (the Minimum Operational Dataset). MODS is designed to establish a standardised minimum data specification for direct care across care providers and suppliers. MODS will significantly enhance data accessibility and improve the overall quality of care delivered by care providers by enabling more data to be transferred easily between systems. CareLineLive’s compliance software is tailored specifically for the home care sector, aiding agencies in centralising information and maintaining compliance with industry regulations.

Streamlined insights reporting

Streamlined insights-driven reporting solutions for better compliance

A comprehensive range of reports enable users to extract relevant information and insights from all the data recorded and captured within the system.

CareLineLive simplifies the creation of assessments, making it easier for care staff to update care plans and ensure compliance with industry regulations.

The platform allows for easy access to important data, enhancing overall efficiency in care management.

Auditing

Whether with CQC, Care Inspectorate, Care Inspectorate of Wales or RQIA, CareLineLive’s auditing tools allow the tracking of actions made within the management platform. This gives visibility on actions made by a user as well as actions made against or to a user.

Our auditing tools are essential for providing a comprehensive overview of compliance across multiple care locations. This information can be invaluable for documenting the quality of your work, as well as supporting your regulatory compliance and performance ratings.

Carer and client reviews

Schedule carer and client reviews and spot checks to improve compliance and standards.

Training and qualification requirements for carers can be recorded and notifications for expiry reviews allow you to ensure that safety is prioritised.

A visual training matrix chart allows you to see a single chart showing every carer’s training and qualification record including gaps.

Reviews and auditing
Reports
Reporting

Our reports provide valuable insights that can drive business growth and enhance operational efficiency. Additionally, they contribute to improving standards of care, increasing job satisfaction and achieving higher levels of compliance. Our reports are designed to improve processes and compliance across various care services.

Gather valuable insights and data with multiple reports in different business areas to improve your processes and compliance from financial information to carer utilisation.

Export your reports in spreadsheet format and print as needed.

Real time insights and data produced in an easy to understand format mean improved management and improved care.

Customer success stories

“It’s an eye-opener. Seeing first-hand how technology like this can improve care delivery is inspirational. It allows carers to focus on providing high-quality responsive care. If we can replicate what Crescent Homecare [using CareLineLive] has achieved we could transform healthcare across the region.”
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Professor Graham Evans
NHS North East and North Cumbria Integrated Care Board
“CareLineLive has been a game-changer for our compliance and medication management, helping us maintain an excellent rating with the CQC. It keeps us on top of staff reviews, training logs and essential communications with care workers. The ability to instantly notify carers about updated care plans ensures that nothing is missed, adding an extra layer of security and accountability. Across the board, CareLineLive supports our compliance needs and enhances the quality of care we provide."
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Debra Robey
Crescent Homecare
"It's been really good having CareLineLive's compliance checks in place. I like that staff members can't log out until they have completed all the tasks and that it can pick up on issues which trigger an alert that has to be acknowledged. This keeps everyone accountable and means that we can see what is going on out in the field. The timestamp combined with electronic medical records is a big deal for us in our clinical work - it really helps us stand out and has enabled us to take on a large number of high intensity clients."
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Jo Oluafe
Healthy Life Community Services
“We had our first CQC inspection and there were areas that were identified as requiring improvement. It was important for us to consider solutions that helped us make the necessary improvements as quickly as possible. CareLineLive provided us with the answers to our brief as it provides eMAR, allows us to see where the carers are, informed us of missed calls and late calls, and helped us improve the areas that the CQC had identified.”
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Mirina Ndhlovu
AZ Caring Services
“The CQC are looking to see that we keep people safe with their medicines but also that we meet their needs. Working with CareLineLive’s eMAR has removed any restrictions to a client’s care as changes can be made immediately.”
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Clare Flynn
Brightening Lives