Moving from paper-based records to a digital system is one of the most significant changes a domiciliary care service can make and one of the most rewarding. Here’s what to consider before you take the leap.
If you and your team are exploring the transition from paper-based records to a bespoke digital software you’re in good company. More than 95% of providers have made this move, but rather than diving in headfirst, it pays to take stock of the benefits, acknowledge the concerns and bring your whole team along for the journey.
The case for going digital
When the benefits are laid out clearly, the value of digital care records becomes hard to ignore:
- Digital call monitoring gives you visibility of your field team’s whereabouts at a glance
- Improved communication with staff and healthcare professionals, including direct access to client medical records
- Real-time updates to care plans, visible across your whole team the moment they’re made
- Instant data analysis supports auditing, identifying quality weakness and areas for improvement in your service
- Real-time data insights that pinpoint your strengths in every area
- Consistent high-quality care and best practice maintained across your entire service
- Robust, data-driven compliance evidence for your team, regulators and local authority commissioners
- Stronger lone-worker safety through real-time location awareness and check-ins
Understanding the concerns
It’s entirely human to focus on what might go wrong. The concerns most teams raise tend to fall into two categories:
People and perception
- Will clients feel uncomfortable with carers using phones in their homes?
- Will staff feel surveyed or distrusted?
- Gaining consent from service users could be difficult
- Fear of technology or resistance to change
Operational and practical
- Staff using personal devices and data
- Connectivity issues in areas with poor signal
- Implementation timescales and disruption
- Onboarding, training and ongoing support
These are all valid and the good news is that experienced providers and the platforms they use have well-established answers to most of them.
What CareLineLive customers say
Hearing from providers who’ve already made the transition is often the most reassuring step. Their experiences tend to reflect a common theme, initial hesitation followed by genuine enthusiasm once the system is in daily use.
Let’s see what our customers say!
Katy Clayton-Turner, founder and registered manager at Sussex Village Home Care Service
“I would say that it’s worth every penny spent to be honest. You can’t possibly keep track of everybody’s medication, notes, carer concerns, the rostering, mileage and where your carers are. I can read what the carers have been doing at their previous calls and their whereabouts. We wouldn’t be without it now.” Watch the video here.
Katie Latham, Quality Improvement Manager at Choices Homecare
“Before systems like this, audits would fall behind simply because there wasn’t time. MOA Benchmarking has easily cut that workload in half.” Read the blog post here.
Taurai Tongoona, Registered manager at Holistic Care 4U
“CareLineLive provides us with what we need to run our business, providing information that we need for scheduling, invoicing, payroll and for reporting. Watch the interview here.
Customer support
Great technology is only part of the story. Behind every smooth-running system is a team making sure everything works exactly as it should and for CareLineLive and MOA Benchmarking customers, that peace of mind comes from a dedicated support team focused on keeping providers confident and always up and running.
Follow this link to hear about the great support our customers receive on a daily basis.
Transitioning to a more efficient and inclusive future
Taking the leap to digital doesn’t have to feel daunting, the right support makes all the difference. Whether you’re at the research stage or ready to move, seeing the technology in action is the fastest way to understand what it could mean for your service.
Ready to find out more?
If you’d like to explore real-world case studies from domiciliary care settings similar to yours, or want to understand typical rollout timescales and training support, CareLineLive can walk you through the detail.
See it for yourself
Book a tailored demo with CareLineLive and MOA Benchmarking and get a real feel for how technology can transform the future of how you deliver and evidence care and support.
