This is an important question. With a background in home care and technology development for the industry, I understand what it takes to build software that truly works for the home care market.
We have been developing CareLineLive since 2018. The product has evolved continuously, and will keep evolving, to meet the changing needs of the market and to help our customers excel in business management, care delivery and regulatory compliance.
We’re also proud to share that CareLineLive is now part of the Evaran family, bringing together a suite of complementary platforms including MOA Benchmarking to further strengthen what we offer home care providers across the UK and beyond.
How CareLineLive is leading change
Home care agencies face daily challenges managing rostering, compliance, invoicing and carer communications, often across multiple disconnected systems that simply don’t talk to each other. CareLineLive brings all of these functions together in one increasingly unified platform, making life easier for everyone involved.
The system seamlessly integrates rostering, client and carer management, capacity planning, invoicing, payroll and real-time call monitoring. The vision is for everything to be connected, everything to be reportable and everything designed to help you evidence the quality of your care to regulators with confidence.
For carers on the ground, the Carer Companion App puts everything they need right at their fingertips. Their daily rota, visit tasks, electronic medication records, clinical observations and the ability to flag concerns directly to managers in real time. No more phone calls back to the office for information that should just be there.
Compliance is another area where CareLineLive truly shines. Through our partnership with MOA Benchmarking, providers can improve, maintain and clearly demonstrate their CQC and Care Inspectorate Wales ratings, removing the last-minute scramble that so often comes before an inspection.
Real support, from real people
We’ve built a support experience that’s as people-focused as the care you provide. From a structured onboarding process designed to get you up and running quickly and confidently, to fast, responsive help with your day-to-day questions and we’re always just a call or email away.
And when we say support, we mean real, human support. No bots, no endless ticket queues, just knowledgeable, friendly people who genuinely want CareLineLive to work brilliantly for you. Whether you’re troubleshooting a tricky rota, getting to grips with a new feature, or working towards a specific goal in the platform, our team is right there with you. We also provide easy access to a comprehensive library of help articles, videos and FAQs, so answers are never far away whenever you need them.
But don’t just take our word for it. Our customers consistently tell us that our support team goes above and beyond, that getting someone helpful on the phone or via email is refreshingly easy and that problems get solved, not just logged. It’s the kind of relationship built on trust and responsiveness that we’re incredibly proud of and one we work hard to nurture every single day.
What our customers say
Nothing speaks louder than the people who use CareLineLive every day. We’re the highest rated home care software platform on Trustpilot.
Sussex Village Home Care is a great example of an agency that has embraced the platform fully and seen the difference it makes.
Their team highlighted how the platform helps them stay on top of complex, fast-changing care needs:
“I like the ability to go into my notes and have concerns flagged up to me, we have a lot of palliative care clients for the NHS, so the conditions of the clients change every day, all day.”
Keeping the whole team informed has never been easier either:
“The carers know to read the notes of the previous visit, so they’re up-to-date and that means everyone is up-to-date with what’s going on as soon as it happens.”
Capacity planning is another area where CareLineLive delivers real clarity:
“We know our maximum capacity of hours and we can run reports to show how many hours we’re currently providing and how many we’re due to provide next week – so we can get real-time information on our capacity.”
And their carers? They love it too, especially one feature that makes a big practical difference:
“Our carers have found CareLineLive really easy to use. One of their favourite functions is probably the map button. We work in rural villages and it’s not easy to find some of the properties being able to click for directions from where they are to where they’re going next is really helpful.”
Watch the full video below.
The bottom line
Home care is one of the most demanding and rewarding sectors there is and the technology supporting it should rise to meet that challenge. CareLineLive was built from the ground up with that in mind and after more than 12 years of development, real-world feedback and continuous improvement, we’re proud of what it delivers for agencies and carers alike.
From powerful, joined-up management tools and built-in compliance support, to a Carer Companion App that makes life easier on the ground and a support team that actually picks up the phone. CareLineLive is designed to give you more time to focus on what matters most, delivering outstanding care.
And, as part of the Evaran family, the best is still to come. With MOA Benchmarking already strengthening our compliance offering, we’re committed to continuing to grow, innovate and support the home care sector for years ahead.
Ready to see what CareLineLive can do for your agency?
Get in touch with our team today, we’d love to show you around.
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