Delivering high quality home care, especially with complex care packages, is tough without the right systems. TSf Healthcare Solutions found themselves needing a platform that could streamline care delivery, keep them audit ready for the CQC, and offer real-time visibility to families. They switched to CareLineLive and transformed how they operate.
“If CQC were to say, ‘We’re coming next week,’ I don’t think I would have any problems because everything is on the software management system. It would just be a matter of pulling out the data.”
The challenges with complex care
TSF Healthcare Solutions supports people across personal care, waking nights, live-in services and complex needs such as ventilation, catheters and peg feeding. With strict compliance standards and strong competition in the market, they needed to prove quality while ensuring smooth day-to-day operations. Their previous software was confusing and poor value, leaving gaps in communication and raising risks around data security. Faith Byama, their Registered Manager, needed something reliable, easy to use and trusted by both carers and families.
“With CareLineLive, it’s really straightforward. It’s user friendly… anybody could understand how to use it if you’ve been trained.”
The solution: CareLineLive provided the all-in-one platform TSF needed:
- The Carer Companion App gives carers instant access to rotas, care plans, tasks and medication with GPS check-in/out
- The Care Circle Portal offers family transparency, allowing relatives to see real-time updates and documents
- Secure media capture means photos and incident reports are stored safely within the system, improving safer information governance
- Integration ready features like GP Connect strengthen clinical coordination
- Hands on training and support ensured a smooth transition for the team
- All documents, audits and care plans are centralised, making TSF audit ready at any time
The impact on their business?
Since adopting CareLineLive, TSF has achieved:
Simpler operations: clearer rotas, reliable handovers and better oversight
Faster clinical action: issues like pressure areas are identified early and escalated to district nurses
Family transparency: relatives can track care plans and updates daily
Compliance confidence: being audit ready gives peace of mind for any CQC inspection
Cost effective software: a better investment than their previous system, with responsive support that solves problems quickly
Faith sums it up:
“CareLineLive makes life easier for managers, carers and families while safeguarding data and supporting high quality care.”
You can see the full interview here.
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