Ethan is part of the team that joined CareLineLive when CareForIT was acquired. He continues to support customers using CareForIT.
What does a Technical Support Engineer do?
I work in tandem with our development team to diagnose, investigate and resolve any issues that are occurring on the system.
Describe a typical day
A typical day for us involves supporting a wide range of customers over the phone or via emails, Testing upcoming releases or bug fixes being worked on by development and continuously monitoring the system to ensure everything is running as intended.
What did you do before joining CareForIT?
At my previous job I also did technical support work alongside some programming which helps with understanding the root cause of issues and how to rectify them.
I joined CareFor as it was a job role I was already familiar with in a new environment close to home! The team there (and the wider CareLineLive team) are always a pleasure to work with and we rectify most issues and releases as efficiently as possible!
Best and worst parts of the job
The best is improving my SQL skills when writing and amending reports on the system.
The worst are internet or tech issues preventing me from doing my job efficiently.
What is something that people in home care have to deal with that you want to help fix?
People in home care have a lot of tasks that they need to focus on. I want to help automate as many of those tasks as possible so that they can focus more on the healthy and well-being of the service user.
Surprising or a fun fact about you
I have a university degree in computer game development!