CareLineLive: End-to-end digital care planning for home care providers
CareLineLive simplifies digital care planning and delivery with real-time care plans, eMAR, assessments and secure sharing – helping home care providers deliver safer, more connected care.
Why over 80% of home care providers are switching to digital care software
But ‘going digital’ isn’t the goal in itself. The real opportunity is using digital care software to create more consistent, person-centred care – with better visibility for managers and simpler workflows for carers.
Better care delivery starts with digital care management systems
Most teams aspire to get the very best from their systems and with the right change management and a realistic transition plan, that goal becomes entirely achievable. When you choose to embrace technology with confidence, you open the door to improvements that can uplift your entire service.
The rewards are significant. Fully committing to digital tools enables the delivery of truly person-centred care, supported by real-time care plan updates, live medication information and instant concern and incident reporting and that is just the beginning.
CareLineLive supports end-to-end care delivery in one connected platform, helping providers manage care planning, visit delivery, medication, observations and reporting in a single system.
Digital care planning made simple and person-centred
Using CareLineLive to its full potential puts your service firmly ahead of the curve. Our digital care records are centralised, intuitive and designed with ease of use in mind, making care planning faster, more consistent and easier to maintain across teams.
Built-in review features help personalise every client journey while ensuring care plans remain accurate and up to date. This means carers are always working from the latest instructions – and managers have confidence that care documentation is complete, current and inspection-ready.
With the right digital tools, delivering high-quality care does not just become easier, it becomes better. Providers like Sussex Homecare Service have shown how adopting CareLineLive can transform care planning and delivery processes in a short space of time, creating more efficient, connected and sustainable services.
Supporting care delivery with real-time digital care tools
With a total of twenty assessments and the ability to create bespoke forms, CareLineLive’s care planning feature allows teams to capture essential client information that supports proactive,preventative and personalised care. Universal assessments include:
Braden Scale
MST (Malnutrition Screening Tool)
MUST (Malnutrition Universal Screening Tool)
Waterlow Score
Electronic care plans and eMAR
Electronic care plans cut errors by giving carers instant access to current care instructions, medication schedules and eMAR charts during visits. With eMAR, records update in real time, giving managers clear visibility of medication management, including errors.
Managers receive real-time alerts through the management portal, offering oversight that helps prevent errors, supports timely interventions and strengthens regulatory compliance.This improves medication safety, reduces missed doses and creates a clear audit trail for internal governance and inspections.
Proactive and preventative care through digital health monitoring
Through the Carer Companion App, carers have all of the information they need including, rota information, documents that are relevant to individual clients, assessment information and tasks to be completed on each visit.
Carers can record observations in real time, putting preventative care into practice. Key health indicators such as blood glucose levels, blood pressure, urine output and bowel health can be monitored, with any concerns reported instantly in the management portal.
This enables earlier identification of risk, faster escalation and more timely intervention, supporting safer outcomes and reducing avoidable deterioration.
The Carer Companion App is complemented by interactive body maps, which allow carers to record, annotate and track a wide range of client health concerns. These visual tools ensure issues are clearly documented and actioned without delay.
Secure information sharing for integrated health and social care
Sharing information has never been easier. With GP Connect integration and instant access for families, advocates and healthcare professionals through the Care Circle Portal, vital information is always available, exactly when it matters most.
This supports joined-up care across the wider health and social care ecosystem – reducing delays, improving communication and strengthening trust with families and stakeholders.
Monitoring your service
Monitoring your service is equally straightforward. CareLineLive helps you stay on top of key deadlines, including reviews and quality checks, ensuring nothing is missed and compliance is consistently maintained.
The same simplicity extends to client and carer journals. Capture essential information like conversations with healthcare professionals, family members and advocates, all of which are stored in one secure place within the management portal.
This creates a consistent digital evidence trail, supporting stronger governance, easier reporting and faster preparation for inspections or audits.
Go paperless: Reduce costs and improve efficiency with digital care records
Your team has everything at their fingertips. Say goodbye to bulky paper files, filing cabinets, rising stationery and printing costs, and piles of paper folders for regulatory evidence.
Going digital streamlines processes, boosts efficiency and cuts your carbon footprint, making services more sustainable and resource-efficient. It also reduces the risk of missing documentation, improves version control, and ensures care records are accessible securely in real time.
Care planning and delivery that scales with your service
Whether you’re a single-branch provider or a multi-site care organisation, CareLineLive helps you standardise care delivery while keeping care personal. With one connected platform for planning, delivery, medication, observations and reporting, teams can spend less time chasing paperwork – and more time delivering outstanding care.