CareBrokerage care commissioning
CareBrokerage from CareLineLive is faster, fairer and more transparent way to broker care packages. The brokering process transforms care package brokering – cutting admin, speeding up placements, and ensuring fairness between providers – and clients experience better care and improved service.
Our software streamlines processes, enabling faster responses to urgent care placements. It manages the entire process from provider engagement to response compliance through a robust brokerage service.
What is CareBrokerage?
CareBrokerage from CareLineLive is a digital platform that transforms care package brokering. It is a digital commissioning solution designed to support local authorities in managing and procuring health and social care services.
This cloud-based, end-to-end system streamlines the entire workflow from provider onboarding and configuration to handling online queries and care placement all in one place.
Local authorities using CareBrokerage typically save up to 12 hours per care package.
- Streamlines and automates the entire process
- Transparent bidding: all providers see the same opportunities
- Priority bidding features
- Real-time reporting for commissioners and management
- Two-hour training, intuitive system
- Quick implementation: up and running in two weeks
CareBrokerage by CareLineLive
Your solution to efficient care brokerage for local authorities
All transactions and data transfers take place within one system built with industry leading standards of encryption and security.
- Upload the care package request to the platform
- The system matches the most suitable providers based on set criteria
- Providers are invited to bid within a defined timeframe
- Care brokers review and award the bid with just a few clicks
No more chasing emails. No more missed opportunities. Just quick, efficient, and fair placements.
No more spreadsheets, local databases and emails that add complexity and data security risks. CareBrokerage is a secure cloud-based online platform that aids hybrid working by supporting the entire process of health and social care placement.
Built by and for local authorities
CareBrokerage is an evolution of the trusted eBrokerage platform developed in 2016 for Mears and Northern Devon Healthcare Trust on behalf of Devon County Council and Herefordshire Councils. Built in collaboration with commissioners and continuously improved based on their feedback.
Herefordshire Council currently have 60 providers signed up with CareBrokerage and 400 users.
Improved service user experience supporting person centred care
CareBrokerage prioritises the individual, helping to ensure that service users receive the best possible care promptly.
The platform enables local authorities to engage with providers and offer the most appropriate care packages, hat suit the care services they deliver, helping to enable service users receive high-quality care tailored to their needs.
Service users can be offered the most appropriate solution from the different services supplied by the commissioned providers, including urgent care placements, and receive the support they need as promptly as possible.
Management reports provide performance data to aid the commissioning team identify any issues. This holistic approach helps ensure that service users receive the care they need, when they need it, enhancing their overall experience.
Speed and simplicity
Approved providers are automatically notified when new care packages are entered onto the system. They then respond to confirm whether they can fulfil the package. The broker can immediately see which providers are able to take on the package and make a selection using the simple and intuitive user interface.
Local authorities using CareBrokerage typically cut 12 hours from their fulfillment process.
The system is easy-to-use – both for care commissioners and care providers. We can get you up-and-running with the system within two weeks and training typically takes just two hours.
CareBrokerage is easier, fairer, more transparent and saves everyone valuable time. What’s more, it’s priced affordably, potentially reducing the need for a lengthy procurement process.
Consistent reporting
Delivery and provider response compliance are easily tracked through comprehensive reporting modules that can be customised to suit individual needs, for instance:
- Count of packages provisioned
- Care hours awarded vs delivered
- Provider response rates
- Rejected packages
- Time taken to allocate packages
- Unfilled commissioned care
- Handbacks and reasons
CareBrokerage ensures that brokers receive performance and response compliance data in a consistent format, without any need for further processing. Instead of wasting effort dealing with multiple feeds there’ is more time to analyse the data for trends. Any potential performance or non-compliance issues are quickly highlighted. Management reporting can be viewed with any level of detail required so you are always fully informed and fully in control.
Implementation and support
Our implementation and support team is dedicated to ensuring a smooth transition to CareBrokerage. We’ll get you up-and -running within two weeks. We provide comprehensive onboarding and training to ensure that local authorities and care providers are fully equipped to use the system effectively. Our goal is to make the adoption of this digital commissioning solution as seamless as possible, allowing you to focus on commissioning the delivery of quality care.
CareBrokerage is part of the CareLineLive ecosystem – a full suite of tools to manage home care more efficiently. From rostering to medication management, our solutions increase capacity, compliance and quality of care.
Success stories
Our CareBrokerage solution has been successfully implemented for the public sector, resulting in significant cost savings, improved care quality and enhanced provider engagement. These success stories highlight the transformative impact of our digital commissioning solution on social care services.
Why CareBrokerage from CareLineLive?
CareBrokerage aids hybrid working both by care commissioners and by care providers, because the care package data is held securely in the cloud, requiring only an internet enabled computer and Chrome browser to access via secure login.
Where CareBrokerage is in use, care providers are more likely to bid for care packages. This is partly because the packages that providers are offered are already appropriate (the right type of care/skillset required, in their territory), they receive automated notifications and can instantly see the location of the service user on a map. The portal is user friendly and provides an efficient platform for viewing and replying to packages.
If individual care packages become uneconomic for a provider there’s a configurable facility to trade packages through an online marketplace controlled by the commissioning body.
CareBrokerage is offered via G Cloud 14, by:
- MAS Networks Ltd, public procurement organisation number
(PPON): PLZM-7476-XBTL - C4 Ulysses Ltd, public procurement organisation number (PPON):
PLJM-1565-PQZM