The shift toward digital transformation in home care
The home care sector is undergoing rapid change. For any home care agency today, meeting rising expectations for compliance, transparency and efficiency is essential – not just for regulatory reasons, but to deliver truly person-centred care and for achieving sustainable finances.
Traditional paper-based processes can no longer keep pace with the demands of modern domiciliary care and the evolving standards set by the CQC (Care Quality Commission). This has driven a significant digital transformation in home care, with some 80% of agencies now adopting advanced technology to streamline operations, improve record-keeping and support better outcomes for clients and carers alike.
Home care management software is now vital for providers seeking to stay ahead. The best solutions offer more than just basic scheduling – they provide integrated platforms with features like Electronic Visit Verification (EVV), powerful care scheduling software and intuitive caregiver mobile apps. These tools help agencies ensure compliance, reduce errors and deliver responsive, accountable care with real time updates for managers and families.
CareLineLive: The all-in-one solution for home care agencies
Choosing the right home care agency management software is about finding a reliable, all-in-one solution that helps your agency deliver better care, stay compliant and grow with confidence. At CareLineLive, the software is built around the real needs of domiciliary care providers – not just for ticking off CQC requirements, but for genuinely improving day-to-day operations. Whether you’re upgrading from an outdated system or investing in care scheduling software for the first time, CareLineLive offers the best mix of functionality, transparent pricing, proven reliability and trusted customer support.
| Feature | Included in CareLineLive? | Description |
| Scheduling and Rostering | ✓ | Real-time updates, drag-and-drop rostering, staff matching |
| Electronic Visit Verification | ✓ | GPS/QR check-ins with timestamped logs for every visit |
| Digital Care Planning | ✓ | Customisable care plans, alerts, risk assessments |
| Compliance and Reporting | ✓ | Tools to evidence how you’re meeting regulatory standards, audit trails, live dashboards |
| Mobile App for Carers | ✓ | Offline access, task lists, real-time updates |
| Family Portal | ✓ | Real-time care logs and other information |
| Invoicing and Payroll | ✓ | Automated workflows and integrations with accounting software |
Scheduling and rostering: real-time updates, automatic scheduling, caregiver matching
CareLineLive streamlines rostering processes, providing real-time access to client and carer information while enhancing safeguarding through visit verification. The platform offers a clear and easy-to-use roster screen with drag-and-drop functionality for quick ad-hoc changes and updates. Carers can be matched to clients based on compatibility, location, training and qualifications, ensuring continuity and quality of care. Managers are instantly notified of changes and clients and their families are kept informed about visits. This all leads to more efficient scheduling, reduced errors and increased productivity for carers.
Electronic visit verification (EVV): GPS verification, timestamp logs, compliance-friendly
Electronic Visit Verification (EVV) is seamlessly integrated into CareLineLive, providing accurate GPS-based verification and timestamp logs for every visit. Carers can check in and out of visits using GPS enabled QR code scanning, ensuring accurate records of their location and working hours. This not only supports compliance with CQC and other regulatory requirements but also enhances safeguarding for both clients and carers. The EVV system makes it easier to demonstrate accountability, reduce fraud and provide transparent records for audits and inspections.
Care planning: customisable digital care plans, alerts, risk assessments
CareLineLive enables agencies to create and manage customisable digital care plans tailored to each client’s specific needs. The system supports the creation of alerts and reminders for critical tasks, as well as integrated risk assessments to proactively manage client safety. All care plans, assessments and preferences are stored securely and are accessible to all relevant staff, ensuring person-centred, up-to-date care that adapts to changing client needs.
Compliance and reporting: audit trails, live dashboards
Compliance is at the core of CareLineLive’s design.
| Security Feature | Included | Description |
| ISO 27001 Certification | ✓ | International standard for data security |
| NHS DSP Toolkit Compliance | ✓ | NHS data protection compliance |
| Penetration Testing | ✓ | Defends against hacking attempts |
| Data Encryption (Rest and Transit) | ✓ | Secures sensitive client and staff data |
| GDPR-Compliant | ✓ | Meets legal UK and EU data protection rules |
The platform is making it easier for agencies to evidence compliance during inspections with the statutory regulatory organisations such as CQC in England and the Care Inspectorate in Scotland. Comprehensive audit trails track every action taken within the system, while live dashboards provide real-time oversight of key metrics. This supports proactive management and simplifies reporting for regulatory and quality assurance purposes. The system also meets industry-leading security standards, including ISO 27001 and NHS DSP Toolkit compliance.
Mobile app for caregivers: cross-platform support, offline mode, task lists
The CareLineLive mobile app is available across platforms, giving caregivers access to their schedules, care plans and task lists from anywhere. The app supports offline mode, allowing caregivers to continue working even without an internet connection – data syncs automatically when connectivity is restored. Task lists help caregivers stay organised and deliver care efficiently. Carers have highlighted the app’s ease of use, real-time updates and helpful GPS features for finding client locations and signing in and out of visits.
Family portal: Transparency for families, real-time logs, secure messaging
CareLineLive includes a dedicated family portal, enhancing transparency and sharing of information. Families can access real-time care logs, see updates on their loved one’s care This fosters trust and keeps families informed and engaged in the care process. Emergency services can also be granted one-off access to relevant care information if needed.
Invoicing and payroll: automated workflows, compliance with UK payroll, accounting integrations
The platform streamlines invoicing and payroll with automated workflows that reduce administrative burden and minimise errors. CareLineLive integrates with leading accounting systems such as Sage and Xero. Accurate attendance records from EVV feed directly into payroll and invoicing, ensuring timely and accurate payments and simplifying financial management for home care agencies
Why CareLineLive?
At CareLineLive, we know that managing home care isn’t easy. That’s why we’ve designed software that makes it easier – for managers, carers and clients. Our goal is to help your agency deliver better care, save time and stay compliant, all while providing outstanding value.
Don’t just take our word for it:
We’re proud to be the only care management software provider with a 4.8/5 Trustpilot rating. Our customers choose us – and stay with us – because we deliver.
💡 Want to see how CareLineLive can simplify and strengthen your agency’s operations?
Book a demo today and experience the difference for yourself.
