CareLineLive’s 2025 Home Care Sector Survey is live: Have your say!

Our State of the Home Care Sector Survey 2024 revealed a sector under pressure, but still showing resilience.

Building on last year’s insights, CareLineLive is launching its State of the Home Care Sector Survey 2025, designed in partnership with The Care Workers’ Charity.

Over the past year, the sector has undergone significant change and this survey aims to capture how those shifts are being felt on the ground.

This year, we’ll be exploring questions such as:

• Is innovation now driving real improvements in care delivery?
• Are home care providers using technology to its full potential?
• Is government support improving funding and upskilling opportunities?
• Do providers feel their services are sustainable for the long term?

Take part in the survey and you will be entered into our prize draw to win one of two £100 prizes or one of five adorable CareLineLive Clive dinosaurs.

Every survey completed will also raise additional funds for the Care Workers’ Charity.

Benchmarking progress: From 2024 to 2025

By comparing results from the 2024 and 2025 surveys, CareLineLive will be able to track progress across key areas, from workforce stability and training investment to digital transformation and financial resilience.

This benchmarking will reveal how far the sector has come in addressing last year’s challenges and whether optimism is translating into measurable change. Are providers more confident about the future? Is technology making a tangible difference? Have funding and policy reforms begun to ease the pressure?

Through this year’s survey, we aim to highlight where real progress is being made and where collective action is still needed to build a stronger, more sustainable home care sector.

Last year’s survey

In 2024 providers highlighted ongoing challenges around staff recruitment and retention, rising training costs and concerns about the long-term sustainability of services. Many also pointed to the increasing complexity of care needs, compounded by economic uncertainty and persistent funding shortages.

For some, this combination of pressures led to a sense of pessimism about the future.

Respondents voiced frustration over the imbalance between supply and demand, insufficient funding and technological barriers such as poor interoperability. Many felt that outdated funding models and a lack of innovation were holding the sector back from delivering its full potential.

Yet, despite these challenges, there was also a note of optimism, a recognition that post-pandemic recovery, new technologies and stronger collaboration could help reshape the industry for the better.

Take the 2025 survey now.