At CareLineLive, we continually improve our platform to make managing home care simpler, smoother, and smarter. Our latest update brings new features, performance boosts and fixes, all designed to save you time and keep your operations running seamlessly.
Here’s what’s new this month.
Announcements in the Carer Companion App
You can now send announcements directly to teams of carers or office staff through the Carer Companion App.
This is perfect for sharing quick updates, such as roadworks, shift cover requests, or reminders. Everyone stays informed without the need for multiple calls or emails.
Note: Announcements can be sent to teams, not individuals, helping keep communication efficient and relevant.
Assign the same form multiple times
Forms just got more flexible. You can now assign the same form template multiple times to a client or carer.
Previously, you had to duplicate or rename forms to reuse them, or delete assignments and lose data. Now it’s easy to reuse forms as needed, saving time and avoiding unnecessary admin.
Roster: Planned vs actual
There’s a new toggle in the Roster that lets you switch between planned and actual arrival or departure times.
This gives managers instant insight into how planned schedules match up with real-world visits, helping improve accuracy and accountability.
Reports: New options and faster performance
Our reporting suite is now more powerful than ever. Here’s what’s new:
- New “Suspended Visits” report – track and manage paused or cancelled visits
- New “Booking Tasks” report – view all scheduled tasks in one place
- Excel export added to the Task Completions report
- Custom fields now appear in Client Addresses and Reviews reports
- Improved performance across Booking Tasks, Client Reviews, and Suspended Visits reports
More insight. Less time waiting.
Leave and payroll: More flexibility
You can now override hours per day and hourly rates for carer leave periods, giving you greater flexibility when managing exceptions or special circumstances.
No more manual corrections later – just smooth, accurate payroll.
Integrations: Expanding local authority support
We’ve strengthened interoperability to support even more local authorities:
- Bolton and Leicestershire ContrOCC integrations
- Leicester City Council master performance reports
That means faster data sharing and fewer manual uploads for teams working with these councils.
Core and general improvements
A few behind-the-scenes updates that make a big difference:
- API updates: filter on carer leave and new user endpoints (see docs)
- User profiles: carers can now view accepted agreements
- File uploads: stricter validation for safer data handling
- Improved messages for contract rules and exports
- Removed “stroke” from the profanity filter (finally!)
These refinements help keep your data clean, your workflows smooth and your team focused on what matters most – delivering great care.
Bug fixes
We’ve cleared a huge list of issues across the system. Some highlights include:
Interface and display
- Fixed missing date pickers, icons, and layout glitches
- Improved navigation menus, QR marker displays and browser support
- Updated ODS code search link and export error messages
Core functionality
- Fixed booking and scheduling errors
- Improved publishing, form filters and unavailable carer handling
- Corrected Braden Scale answer, validation and document upload errors
Data and logic
- Cleaned up leave editing and wording issues
- Fixed client preference deletions and missing tabs
- Resolved invoice recalculations and drag/select bugs
All these small fixes add up to a smoother, faster experience for your team.
Wrapping Up
This release is all about refining performance, strengthening reliability and giving care managers more tools to work efficiently.
If your team has feedback or feature suggestions, we’d love to hear from you. Contact us at support@carelinelive.com. Your insights help shape every improvement we make.
