Lorraine from Compassionate Care was awarded the April Star Carer award for being a true star carer, going above and beyond for her clients every day. She is always smiling and has a compassionate nature, nothing is too much trouble and has overcome the change of moving to a paperless system and done amazingly well.

Thanks for all your hard work and dedication Lorraine, and congratulations on being CareLineLive’s April Star Carer!

What was your reaction to winning CareLineLive’s April Star Carer Award?

I was flabbergasted to win the award as I am just doing my job, my eldest son is 40 years, I started when I was 4 years old. I love care, always have done

What aspects of being a carer do you enjoy?

I love the variety, seeing different people every day and trying to understand and service all the different needs of my clients. I feel like you are doing something positive, when I am older I like to think there will be somebody out there for me. I treat my clients how I  want to be treated – with respect, I am 73 years old. 

I like people to be involved in their own care. I like the gentleman as they like to be cared for; I like to think I am a friend to my clients. If a family are not around, as a carer you are that person who is a friend and a confidant. That’s why it’s nice to have similar carers going in as much as possible – for familiarity. I love the job.

How does CareLineLive’s Carer Companion App help you in your job?

I have a lack of confidence in technology – I like writing everything down. I have picked up the knowledge of the mobile app. I use the notes section for additional things and to leave notes for the next carer. I find that very interesting.

I would like other features added to the mobile app so we can record information such as toileting and diet.

CareLineLive – we are adding the ability to record fluid and nutrition observations in our new features that will be launched later this year

What’s your experience of being a carer during Covid-19?

One things I do hate is having to wear a facemask as clients cannot see what you are saying. A couple of my clients have dementia and they have found it hard to understand what is going on with the pandemic.

How do you switch off after a hard day at work?

I am on the go all the time. I go to my neighbours’ houses to look after them. I like to watch TV and I have a lovely family that I like to spend time with.

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