Since joining CareLineLive four years ago, I have embarked on a fantastic journey witnessing the remarkable growth of the company. Over this period, significant milestones have been achieved, including securing an Innovation Grant from Innovation UK, winning multiple awards for our product, doubling our workforce, and successfully acquiring two additional companies.
Innovation
As a software company, we are constantly focused on innovation and creating a product that not only caters to our customers’ requirements but one that also meets the needs of people using home care services. Person-centred care and continuity of care are paramount at CareLineLive. This commitment translates into dedicating a significant amount of time to conducting valuable research and development. My four year anniversary got me thinking back to our Innovation Grant in 2020 which enabled us to create our highly popular observations feature and capacity tools, both of which have achieved remarkable success.
Despite these being quite established features now I think it is worth looking at each in more depth.
Observations feature
Our observations feature has introduced a more person-centric approach to supporting staff who work directly with clients. The feature provides care staff with valuable insights into various aspects of health and well-being, such as nutrition, hydration, blood glucose levels, blood pressure, catheter care, urine and bowel output, as well as injuries. Users of the Carer Companion app can record the status of an observation together with timestamp and users can add comments to give context.
Individually, these observations provide users and managers with a comprehensive overview of health and well-being. This data serves as a fundamental benchmark for monitoring purposes. Moreover, this vital information can be shared with medical professionals either directly or indirectly via the Care Circle Portal.
Capacity tools
CareLineLive’s capacity tools are truly invaluable features that empower users to efficiently onboard new care packages on a daily basis. These tools not only enable users to manage current care packages effectively but also provide the capability to strategise for recruitment and maintain seamless continuity of care through efficient staff roster planning.
This feature enables you to assess whether the service has adequate availability for new care packages:
Assistant
The Assistant merges the availability and map features into a user-friendly step-by-step wizard, enabling users to check both the areas and carer availability seamlessly.
Availability
The Availability part of the feature enables users to input planned or anticipated visit schedules for a specific duration to assess care staff availability during that time frame. The initial segment covers dates and teams. Here, users can specify the start and end dates of the period they wish to review, along with the team(s) that they want to include to check for capacity. The tools are used to add start and duration of the intended visits together with the ability to add multiple visits. This will simply allow users to check capacity e.g. they can then see the list of eligible carers, showing their availability as a percentage and the timeframe that they are available.
Map
The capacity planning map section enables users to easily identify regions with other clients and carers. By entering a postcode, users can view the area highlighted in purple for clients and green for carers. Additionally, the map displays any service areas that have been established.
New features, care planning, reporting, and integrations
These two features represent a snapshot of the developments back in 2020 when I joined CareLineLive. Since then, we have introduced numerous new features, adjusted existing ones, and updated others to align with new legislation and regulations. Notable additions comprise our latest care planning feature, a range of reporting and compliance tools, and fresh integrations. Click HERE for further details and a demonstration.
