Did you know you don’t have to use the software recommended by your council?

Think your local authority mandates your care software? Think again. CareLineLive meets council requirements like CM2000 integration - often at a lower cost
Marie Page
18th August 2025

If you’re a home care provider, you’ve probably been told – explicitly or implicitly – that you must use the software system recommended by your local authority. But here’s the truth: you’re generally not obliged to.

This misconception is more common than you might think, and it’s holding many providers back from choosing systems that better serve their needs.

Councils have requirements, not mandates

Local authorities often have certain digital requirements around visit verification, electronic call monitoring (ECM), or data exchange – particularly for things like CM2000, social care portals, or payment reconciliation.

But meeting those requirements doesn’t mean you have to use the exact software they recommend. It simply means your system must be compatible.

CareLineLive integrates with all the major local authority systems – including seamless data exchange with CM2000 – so you can confidently meet every requirement, without being locked into a system that doesn’t work for you.

Don’t confuse compatibility with obligation

Some providers stick with expensive, outdated software because they believe they’re tied in – when really, they’re just compatible with the local authority’s systems.

That’s a big difference.

And it’s one that some software vendors are all too happy to let you believe. After all, if you think you’re stuck, there’s no incentive for them to innovate or keep their prices competitive.

CareLineLive is not only fully compatible, but often more affordable than so-called mandated systems. And we’re designed with home care providers in mind, not councils – so the features you get are focused on making your day-to-day easier, not just ticking boxes for local authorities.

Make the switch – with confidence

We’ve helped many providers transition from council-recommended platforms to CareLineLive. Our onboarding process is smooth, fully supported, and tailored to your agency – so you’re never left on your own.

We’ll help you:

  • Migrate your data securely
  • Meet all compliance and data-sharing requirements
  • Train your staff with minimal disruption
  • Reduce your software costs

Choose what’s best for your business

Your local authority sets standards – not suppliers. You have a choice. And with CareLineLive, that choice comes with better support, more relevant features, and often lower costs.

Ready to break free from outdated systems? Let’s talk.

Book a Demo