Data Security and Privacy
CareLineLive provides extremely high levels of protection against loss of customers’ data due to malicious activity. At the same time, the historical uptime for our services is at 99.997% and we have robust backup processes and a strong disaster recovery plan.
Certified with internationally recognised standards
As a company we are fully certified to the highest recognised standards in data protection – including ISO 27001, the NHS Data Security and Protection Toolkit and Cyber Essentials Plus. These certifications demonstrate our commitment to secure software development and ongoing compliance with the regulations that govern health and social care organisations.
Safeguarding data against malicious activity
CareLineLive employs a multi-layered approach to protect customer data from malicious activities. These include:
- Web-browser based access such as ours is significantly safer than remote desktop environments which are notoriously insecure as they allow users access to the server’s operating system
- Strict network and application firewall policies with AI-assisted anomaly detection – to stop and identify any malicious activity
- Isolated network infrastructure – restricts the ability of worms to propagate
- Strong encryption is used whenever data is transferred (in-transit) or stored (at rest)
- We have both automated and human-managed penetration tests that regularly test the vulnerabilities of the systems
Data Security and Privacy
Automated data backup and disaster recovery
Even with advanced protection, we plan for every scenario. Our backup and disaster recovery systems are designed to ensure that CareLineLive remains reliable and resilient, no matter what happens.
Automated, point-in-time backups
Continuous and full backups are stored securely in separate data centres for quick restoration
Immutable infrastructure
Services can be replaced or rebuilt in minutes, reducing downtime risk
Instant failover capability
A live standby server mirrors all data, enabling recovery within seconds if needed
Comprehensive disaster recovery plan
Regularly tested and accessible to key engineering staff
Continuous vulnerability scanning
Proactively detects and resolves potential weaknesses before they become threats
Together, these safeguards maintain our industry-leading 99.997% uptime – keeping your care service operational, compliant and trusted by clients.
Videos
Development Interviews
Development Director, Dec Norton, on the importance of cyber security in health and social care
