The CareLineLive team was truly in its element at the Excel Care Show today. The atmosphere is lively, and our stand, D60, is abuzz with both new and returning clients, a testament to the respect our product has earned. Adding to the excitement, we proudly celebrated yet another industry award win just yesterday. We are thrilled to announce that we received the award for Best Management and Consumer Software and App at the Care Sector Supplier Awards 2025. This is a fantastic opportunity for the team to acknowledge and celebrate the hard work of all our employees.
Exciting discussions at the Care Show!
Today, my key takeaway regarding industry engagement is the palpable excitement surrounding the role of AI in health and social care. It is truly inspiring to observe the strong interest in how AI, when combined with a human touch, can significantly enhance outcomes not only for service users but also for those who support them. Witnessing the potential achievements made possible through the application of AI is genuinely uplifting.
AI talks
Here are some key takeaways from the talks I attended:
People transforming technology
This panel discussion offered valuable insights into the reduction of administrative burdens and the adoption of AI to enhance client outcomes. A significant focus was placed on how AI can provide tangible, measurable support precisely where frontline staff need it, such as flagging risks and concerns, as well as offering insights into not only reactive care but also predictive support.
Moreover, it was thought-provoking to consider that individuals living with complex disabilities could potentially enjoy a much more independent and personally tailored lifestyle in the future. This would be made possible by care staff being equipped to respond effectively to the ever-changing circumstances of daily life.
Responsible AI: Critical intelligence and human cooperation
This talk was truly inspiring and effectively conveyed concerns regarding AI potentially overshadowing the ‘human touch’. I believe many in the industry share the sentiment that it is essential to preserve the human element in areas that are inherently people-focused.
The industry must integrate ethical standards that promote societal benefits while minimising risks, ultimately enhancing meaningful outcomes. Artificial Intelligence (AI) can play a pivotal role in delivering accurate information, thereby facilitating improved results through valuable input.
So what are the aims for social care?
- Enhancing the quality of care is essential for achieving improved outcomes for individuals utilising services
- Enhanced expectations for personal utcomes
- Improvement in operational efficiency
CQC update: Compliance and regulation
CQC played a significant role in the discussions, and through a selective process, I had the opportunity to engage in a fascinating conversation. This dialogue explored the current status of the regulator’s journey and the emerging collaborative changes to the Single Assessment Framework. The regulator has maintained a low profile in their communications over the past few weeks and this can be seen as a positive development!
Key takeaways were:
- The framework and the roll out are being reviewed and reconsidered
- The framework should be tailored to be specific to each sector
- CQC intend to work at a pace to get things right
- Cultural change is slowing down, which is seen as a positive with and emphasis on not under delivering
- Build positive relationships with CQC inspector
- Providing inspectors with context is essential for helping them grasp the challenges and pain points effectively
- Gain feedback for family and staff to showcase your service
- Highlight the significant accomplishments of your service and illustrate how it evolves and learns from both challenges and successes
Stay tuned for more insightful updates from the Care Show at the Excel tomorrow.
