Meet the Team: Product Manager Sean Orrell

Our new Product Manager ensures the platform delivers the best experience to customers and is already finding that no two days are alike.
sean-orrell
Marie Page
24th May 2023

Sean is one of our recent new recruits with a role that spans the work that both out customer support and development teams do is a regular fixture in both our Slinfold (Sussex) and London offices.

What does the Product Manager do?

As Product Manager, it is my responsibility to ensure that CareLineLive delivers the best possible product to our customers. Software platforms in any industry are constantly evolving whether it be integrating new features or technologies, streamlining process or improving the user experience to name a few examples.

CareLineLive is no different and whilst it already boasts an impressive suite of functionality and tools to help our customers manage their businesses, there is always more that can be done to help even more people solve the challenges they face. That’s where I come in, it’s my role within the company to determine the strategy of our products moving forwards ensuring that we maximise the value to our customers.

Describe a typical day

One of the joys of being a Product Manager is that no two days are alike. For the most part, you are in control of your own destiny meaning you have the opportunity to impact different areas of the business. Every morning starts with a stand-up with the rest of the team to learn about ongoing tasks/projects and to share information and feedback. After that you can be working on any number of projects such as redesigning elements of the mobile application or management platform, competitor analysis, gap analysis for prospective new markets, interacting with customers, strategising the roadmap, assisting with tender responses or gathering requirements for new business objectives. Sometimes a day can be dedicated to a single workstream whilst others can incorporate multiple workstreams across different projects. At the end of each and every day though, the objective is to increase the value the CLL products provide to our customers both present and future.

Previous roles

In my previous company, I concentrated mainly on Sales and Product Management. Within Sales, I performed multiple roles across the department including Presales, Bid Management, General Sales and eventually being a General Manager based in Kuala Lumpur. Within the Product Management space, the software platform that I managed bears several similarities to the CLL platform meaning that I have a number of transferable skills and knowledge to apply to my new role.

Why did you join CareLineLive?

I joined CareLineLive because I think the company has a massive potential to transform how domiciliary care is delivered, not just in the UK but on a global scale. The management team is hugely ambitious and prepared to bet on themselves to deliver a best-in-class solution and grow the company rapidly over the next 18 months. The opportunity that CLL presented massively appealed to me and is something that I wanted to be involved with.

Best part of the job

The best part of the job for me is speaking to people. Whether this be an internal or external audience, I really enjoy talking to people and collaborating to address and solve issues. Coming into an industry where I have no previous knowledge or experience, this has presented me the opportunity to speak with most people within the company and learn a bit about each person and what they do. In the coming weeks, I plan to expand my conversational journey to our customer base and learn first-hand what problems they face and how we can address them.

Worst part of the job

I have only been here a number of weeks but the worst thing has been not knowing the answer to questions. I have come from a position where I knew everything about the product and most things about the industry to a place where I know nothing about everything. This has been incredibly frustrating at times but I am slowly getting the hang of it and the team has always made themselves available to help me out where required.

What do you enjoy most about working at CareLineLive?

I honestly have to say that the people who work at the company have been incredible in making feel at home right from the get-go.

Surprising or a fun fact about you

Seanpikaorrell
I suffer from Autosomal Dominant Compelling Helio-Opthalmic Outburst (ACHOO) Syndrome, also known as Photic Sneeze Reflex. This means that when I am exposed to bright lights (such as the sun) this causes me to sneeze. Some people within the company will already know this through our time at UK Care Week and Josh has already given me the affectionate nickname of “Pika” for obvious reasons.

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