Meet Vicky Bailey, Acting Manager and Wendy Benneyworth, Homecare Coordinator at Nurseplus Southampton. Their story reflects a transformative leap into the digital age, overcoming challenges to embrace a more efficient and responsive way of managing care.
The challenge: a system stuck in the past
For years Vicky and Wendy relied on traditional methods – pens, paper, and notebooks – to manage service user records and run their homecare operations. Each month service users’ notebooks were collected for review often revealing delayed tasks like overdue blood tests. The system’s limitations risked critical medical needs being overlooked affecting service users’ well-being.
Vicky and Wendy quickly realised this wasn’t sustainable. Yet transitioning to a digital system felt intimidating with fears surrounding unfamiliar technology and doubts about their ability to adapt.
The transition: from apprehension to action
Among Nurseplus branches Vicky and Wendy were the most resistant to digitisation. They openly admit their apprehensions: fear of the unknown and uncertainty about mastering a new system. However once the digital platform was introduced and training provided, their perspective began to shift.
While the learning curve required patience and practice, the benefits of the new system became undeniable:
real-time information: carer visit notes are now instantly accessible enabling them to act quickly on urgent medical needs
enhanced duty of care for carers: they can better support carers, ensuring they have the tools and time needed to perform effectively while staying on schedule
efficient scheduling: creating rotas has become faster and more comprehensive allowing carers to see their schedules weeks in advance instead of receiving them last-minute
centralised operations: with all essential information in one system, they’ve eliminated the need to sift through multiple notebooks saving significant time and reducing errors
The impact: a new way of working
The digital transformation with CareLineLive has not only streamlined operations but also improved the quality of care delivered. Vicky and Wendy now feel empowered to provide faster and more effective support to both service users and carers.
Their advice to peers:
For care providers hesitant about going digital, Vicky and Wendy offer simple yet powerful advice:
“Definitely do it! It’s so much better. It does save time. It seems daunting but it’s not – it’s actually much better than we ever thought it would be.”
Their journey is a testament to the power of embracing change even when it feels challenging, along with the profound benefits that digitisation can bring to homecare services.
Your can view Vicky and Wendy’s full interview here:
Discover now our all-in-one software and see how it can benefit your own home care business, book a free demo with our friendly staff now: https://carelinelive.com/demo/
