I spent a day interviewing various CareLineLive staff recently and this included a session with our Product Manager, Sean Orrell. Not only does this give some insight into what our product and development teams are currently working on, but also explores the product development process. You can read the full interview below and also watch the edited highlights in our video snippets.
What does the Product Team do within CareLineLive?
I see the Product team as the ‘voice of the customer‘ within CareLineLive. Our primary responsibility is to ensure that the product we deliver meets our customers’ needs and provides them with the best possible experience. As customer requirements evolve, whether due to new processes, workflows, or industry developments, our role is to stay ahead of these changes, ensuring that our solution remains innovative, relevant, and market-leading.
What new product development features are on the horizon?
We have several exciting developments on our roadmap that we’ll be sharing with our customers soon. These enhancements are designed to streamline processes, improve efficiency and ultimately enhance the quality of care delivered.
First, we’re integrating PRN medication management into both the Management Platform and the Carer Companion App. This will provide a robust method for monitoring and administering PRN medication, simplifying the current process. Additionally, this dedicated tracking will support compliance with CQC audits.
Next, we’re introducing the Carer Portal, a new module within the Carer Companion App. This will empower carers with greater autonomy by enabling them to book annual leave, set their availability, access company policies and documentation and bid for unallocated shifts, all within the app.
We’re also enhancing interactive eMAR. With the planned PRN updates, we recognise the need to evolve the MAR chart to provide real-time audit trails and improved visibility. We’re extending these capabilities into the Carer Companion App to ensure seamless medication management.
Finally, we’re undertaking a comprehensive redesign of the Carer Companion App. At CareLineLive, we continuously strive to enhance our product, and this update will simplify workflows for carers while introducing new functionalities that improve the overall quality of care.
These upcoming features reflect our commitment to innovation and ensuring that our platform remains at the forefront of home care technology.
How does CareLineLive gather feedback from its customers to improve the software?
Customer feedback is invaluable to us, it not only helps us improve our products but also ensures we stay aligned with the real needs of our users. We collect this feedback through multiple channels to ensure we capture a broad range of insights.
First, I strongly believe that face-to-face communication is one of the most effective ways to gather feedback. Whether it’s through onsite visits, customer meetings at our offices, or conversations at trade shows, these interactions provide valuable insights into how we can enhance our platform.
Secondly, our customers can submit feature requests directly to us. We have a structured process in place to log every request, regardless of size and our product team carefully reviews each one. While we can’t implement every request, we ensure that all feedback is considered as part of our ongoing product development strategy.
Lastly, we conduct an annual product survey within our platform. This allows us to capture feedback directly from users while they are engaging with the system, ensuring we collect timely and relevant insights.
By leveraging these feedback channels, we continuously refine CareLineLive to better support our customers and improve the overall experience
