Star Carer for January ’24 – Sonia Terrell

We have a client with a behaviour plan & many carers refuse to attend. Sonia treats him with such dignity & respect & ensures that he is the centre of the call.
Merina Martin
4th March 2024

Sonia Terrell was nominated by Sue Waterfield owner of Sunnylives Support based in Southampton

Sue said “Sonia has been with us for 4 years, she is the most compassionate and caring of carers, and she is professional in all that she does. We have a client with a behaviour plan and many carers refuse to attend. Sonia says he is 11 out of 10, I agree. She treats him with such dignity and respect and ensures that he is the centre of the call. Person-centred should have a picture of Sonia under it in the dictionary. Nothing is beyond her remit, she goes above and beyond for everyone including other staff.

What was your reaction to winning CareLineLive’s Star Carer Award?

I was very happy to have been told by my boss that I had won this award, it was lovely to hear such good news.

What aspects of being a carer do you enjoy?

I enjoy every aspect of being a carer, I’m very passionate about my job and couldn’t see myself doing anything other than being a carer. Making clients happy and comfortable puts a smile on my face everyday .

You work as a care coordinator as well, what aspects of the role do you enjoy?

Working as a coordinator for me is doing my best to help solve any problems staff or clients may have, and tryto resolve them the best I can.

How does CareLineLive’s Carer Companion App help in your job?

CareLineLive helps me with being able to read how our clients and staff days have been and what tasks may still need to be done.

What are the challenges in your job?

Challenges in my job are that I am a non-driver but I do work with some lovely ladies and we work as a good team.

How do you switch off after a hard day’s work?

I switch off when I get home from work by spending time with my family and occasionally, having a nice red wine and putting my feet up to relax.


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