Donna from Wright Care at Home was chosen as our May Star Carer as her customers continually praise her for how calm, friendly, efficient and caring she is. She continually works around the clock putting her customers’ needs above her own to ensure they are safe. She has also helped one of her clients find relief during a period of grieving. She is described as amazing by her colleagues.
What was your reaction to winning CareLineLive’s May Star Carer Award?
I was very surprised and I was shocked but it was lovely. I am really pleased.
What aspects of being a carer do you enjoy?
I love all of it and I have been doing it for 2 ½ years. I love hearing all clients’ life stories – they teach you so much. I love meeting new people and making a difference to their lives – allowing them to stay in their homes and be independent. It’s also nice to see the smiles on their faces when you walk through the door.
I just enjoy it as every day is different.
How does CareLineLive’s Carer Companion App help you in your job?
The CareLineLive app is good as it has all the things that you need to do your job, for example the tasks and the medication that needs to be given – so you know what you need to do at each of the calls. It also includes history from previous visits so you know what is going on with each customer.
You can get handover notes from other carers so things that need to be done don’t get missed plus we have all the information about the next of kin so we can contact them if necessary.
What are the challenges in your role?
It can be up and down, end of life care is so emotional – it’s really hard, but it is a privilege to be there and look after them.
How do you switch off after a hard day at work?
It varies and depends on what time I finish my shift.
I sit down with a cup of coffee and watch the telly and chill out.