The following is what implementation looks like:
A dedicated onboarding team
From day one, you’ll have access to our experienced onboarding specialists. We’ll work closely with you to understand your needs and set you up for success.
And once you are onboarded our friendly support team will still be on hand to answer your queries whether by email, phone or via our messaging system Intercom.
Smooth static data imports
This will most likely be useful to you if your existing data can be exported into csv.
We’ll help you bring across your existing data (like staff, service users, reviews and historical notes) into the system. We’ll guide you through formatting, securely process your data and ensure it’s ready for use.
Personalised training
Our onboarding includes up to three structured training sessions, designed to build your confidence and ensure your team gets the most out of the platform so you can get up and running with CareLineLive as quickly and effectively as possible.
There’s also a library of support videos and articles which can give you the answer at the click of a button.
We know adopting a new system can feel like a big step. That’s why we stay in close contact throughout your setup – and long after – with:
- Regular check-ins
- Access to helpful resources
- A friendly team always on hand to answer questions
Want to see it in action?
We’d be happy to walk you through how onboarding and data setup works on a demo call. It’s the best way to visualise how we’ll support you every step of the way.
We’re here to help you make the transition to CareLineLive with confidence.
Book a demo with us today.
