Mobile device management
Fully-managed handsets differ from off-the-shelf phones by coming with pre-installed Mobile Device Management (MDM). This gives providers clear visibility and peace of mind that information remains secure and compliance is met. Managers control individual devices, restricting app installations, enforcing security settings and remotely wiping lost or stolen phones.
Due to the handsets being an enterprise-grade solution it ensures that the handsets are only approved for care delivery and related tasks, which reduces the risk of inappropriate use or accidental data breeches. The devices are configured with all the functions your teams require. Any additional apps you’d like installed can be set up through CareLineLive.
Security: Data protection
Device encryption is enabled by default, requiring a passcode to turn on and unlock the phone. If a device falls into the wrong hands, providers can trust their data remains hidden from the perpetrators. Photos taken as evidence for care delivery, safeguarding and compliance are safe, stored within the CareLineLive environment rather than the personal camera roll. This supports GDPR compliance.
What does this mean for providers?
Undoubtedly, real time communication is a must across the board, keeping managers informed of how the service is running 24/7, facilitating the best outcomes for people using services and keeping families updated instantly. The information in-turn, helps to identify issues, trends and keep track on the quality of care being delivered.
We have a successful track record having partnered with Nokia to provide enterprise-grade 4G-enabled Android smartphones. The CareLineLive Carer Companion app comes pre-installed by our UK team, giving care workers the confidence and tools to deliver high-quality, person-centred care efficiently and safely. This allows field staff and managers to maintain control and compliance whilst ensuring that security and data protection at all times, even if the handset is lost, stolen or damaged the Care Companion app is backed up and secure.
What do CareLineLive customers say?
Sussex Village Home Care Service, founder and registered manager Katy Clayton-Turner and senior carer Sophie Rolfe describe the benefits of managed devices within their service.
‘I didn’t want carers using their own personal phones for work purposes. CareLineLive will add the apps that I want onto the phone, I can just ring them and the app gets added for me’.
Katy Clayton-Turner
‘A big advantage is that we take quite a few photos of skin conditions and pressure areas that we can then report on. It’s far more dignified for clients for carers to be using a work phone rather than a personal mobile’.
Sophie Rolfe
CareLineLive: Continuously evolving
At CareLineLive, responding to customer feedback is always a top priority. We’re excited to share what’s next for your teams. .
Alongside the great features already available in the Carer Companion app, we’ll soon be introducing Body Maps and Forms as part of a phased rollout. We’re also enhancing key features such as eMAR and PNR medication, helping carers save time and stay fully informed during every visit.
Our customers and the clients you support remain at the heart of everything we do. Ready to see the difference for yourself? Contact us today to arrange a demo or speak to our team about rolling out fully managed handsets for your care staff.
