CareLineLive is pleased to confirm that Surrey-based agency Lavender Care has selected CareLineLive to support its carers and streamline its business processes. CareLineLive is providing Lavender Care with an innovative, easy to use, cloud-based homecare management system, to increase efficiencies and improve client care. 

With the Care Quality Commission highlighting the increased importance of improvement through technology, Lavender Care has chosen CareLineLive due to its ability to meet a comprehensive range of client needs, an intuitive user interface to help the team with rostering and reducing the need for time-consuming paper-based administration.

Since onboarding, CareLineLive has allowed the families of Lavender Care’s clients to access real-time information about their loved one’s care via the CareLineLive Family & Friends Portal. This important feature completes the ‘circle of care’, keeping family and friends up-to-date on changes to medication, notes and details of their visits. 

Faiza Swaleh, Director, Lavender Care Agency commented:  “Before we adopted CareLineLive, our existing system meant that we still had to email rotas out, which was time-consuming and laborious. Now that CareLineLive is in place, we’ve noticed huge benefits in the way our carers work, as they’re no longer reliant on paper-based processes. What’s great about CareLineLive is that it’s compatible on all devices too, I’d highly recommend it to other agencies that are looking to provide more support to their carers and clients.”

Josh Hough, Founder and MD at CareLineLive added: “The pandemic has been a catalyst for the adoption of technology in the homecare sector. A recent survey of homecare managers showed that 73% agreed that technology had helped their businesses and carers during the pandemic. We’re proud to be supporting Lavender Care in updating its existing processes, increasing efficiency and improving their carer and client satisfaction. We look forward to the continued positive impact of digitisation on the company and its clients over the coming months.”

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