Saying goodbye to home care chaos: simplify operations and ditch the paperwork
Effective home care management requires tools that simplify processes, enhance service quality and improve team efficiency. Joanne Davis, Director of Care at My Care My Home, shares her organisation’s journey of transitioning to a new system that revolutionised their operations. Here’s how implementing an integrated system from CareLineLive made all the difference for them.
A system that adapts to growing needs
My Care My Home provides care services to over 270 people with a team of 130 staff members across South Wales, Wigan and Wirral. Initially using a legacy rostering system from a larger organisation, they found the system inadequate for their needs. Recognising the importance of a system with Electronic Call Monitoring (ECM) and other more advanced functionality, they opted for CareLineLive after extensive evaluation of alternatives.
“CareLineLive was the one we decided to go with. The system’s features, including forms, instant journal entries and real-time updates, addressed our challenges while offering greater flexibility. We could see visits being logged in and out, assign tasks and access documents seamlessly, which wasn’t possible before.”
Streamlining operations and compliance
Transitioning to a CareLineLive not only improved My Care My Home’s daily operations but also enhanced compliance and reporting. Real-time updates enable immediate responses to queries from local authorities and family members. This instant accessibility has proved invaluable for ensuring continuity of care.
The integration of eMAR streamlines medication updates, reducing delays and administrative burdens.
“Previously, keeping eMAR charts updated was a time-consuming process. Now, changes to medication are reflected immediately without the need for physical visits or lengthy coordination with pharmacies.”
CareLineLive also facilitates regulatory compliance by tracking reviews, risk updates and other mandatory documentation. With clear alerts and schedules for updates, the organisation can maintain consistent standards and meet requirements across regions.
Empowering staff and enhancing support
Beyond operational benefits, CareLineLive empowered staff to raise concerns and report incidents in real time. The system’s ease of use and features like drag-and-drop scheduling enable smoother workflows and better resource management. The added visibility into staff training and competencies ensure that all team members were adequately equipped to deliver top-tier care. The introduction of a training matrix simplified monitoring and planning for training updates, further supporting staff development. “The ability to address issues immediately ensures our staff feel supported”, said Joanne .
A worthwhile investment
While implementing CareLineLive required initial training and adjustments, the results have been transformative. From reducing paperwork to optimising scheduling and improving compliance, the system has driven significant improvements across all levels of the organisation. “We’ve grown with the system and it’s helped us evolve as an organisation”, Joanne reflected.
Joanne’s advice to others considering a similar transition?
“Go for it. It’s not just the system that makes a difference; it’s the support behind it. Everything you need is in one place, making it an invaluable tool for any home care provider.”
If you’re looking for a comprehensive solution to enhance your home care services, consider a system like CareLineLive that integrates functionality, compliance and ease of use. The results speak for themselves.
See Joanne’s interview here:
Why not book a personalised demo by clicking here to see how CareLineLive’s truly all-in-one home care management software can help you and your team.
