Hampshire-based home care agency adopts our software to improve communication, connect managers, carers and clients, and improve processes

Verina Daly Care has digitised its workflows, become almost paperless, and improved communication amongst the stakeholders in the circle of care by adopting our all-in-one home care software solution.

Verina Daly Care chose CareLineLive in 2019 after its previous technology had limited scheduling and care plan documentation capabilities. Before CareLineLive, staff had to manually update client care plans and records. Since adopting CareLineLive, its records are updated in real time on the cloud-hosted online platform, reducing time spent on administration and ensuring files are always up to date.

With CareLineLive, Verina Daly Care’s clients’ families have instant information about their loved ones’ visit schedules alongside seeing when carer visits have been completed and any visit notes. Preferred carers can also be assigned to clients within CareLineLive which helps with continuity of care.

From a safeguarding and policy point of view, adopting CareLineLive has also revolutionised their compliance with 100% of safeguarding concerns immediately rectified by using our software. With all client journals, images and medication logged in real-time (which can be accessed anytime and anywhere from internet-connected devices), all required information is immediately shared with the relevant teams if a safeguarding concern is raised, ensuring that all concerns are dealt with quickly.

Verina Daly, Managing Director and Owner, commented: “Even before the pandemic, carers were holding back a tsunami of pressure every day. CareLineLive’s solution has significantly eased this pressure by improving the way we schedule, log information and manage clients’ visits. From small things like carers letting family members know that their loved one will need more milk later that day, to ensuring that policies and compliance are adhered to, CareLineLive has made a huge positive impact on our agency.”

Josh Hough, founder and MD of CareLineLive, added: “Improving the communication between clients, agencies, carers and governing bodies is critical, and CareLineLive streamlines this process with easy-to-use technology. With reduced paperwork and simplified scheduling, carers can spend more time with their clients and can ensure that families are kept up to date with their loved one’s care. Verina Daly Care is continuing to advance care with the adoption of technology, and we look forward to continuing this journey with the Verina Daly Care team.”

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