Warning: You’ll hate CareLineLive if…
- You delight in being given one price for a system only to discover that there are lots of add-ons to pay for to get the full experience
Because with CareLineLive the price you are quoted includes EVERYTHING – all the functionality, phone, email and web-based support AND we don’t charge a license fee for office based staff and managers - You enjoy being oversold by sales staff who then disappear once the contract is signed
Because what we are interested in selling you is a software system that works for your needs. If CareLineLive isn’t right we won’t push you. And once you’ve signed the contract we’ll keep in touch as well as hand you over to our very caring support team for your onboarding and implementation training - You like being tied up in long and onerous contracts which require several months notice which proves virtually impossible to actually deliver
Because our contracts are typically for 12 months after which you have a choice to move to a rolling contract with just three months notice - Your staff love listening to hold music on support calls
Because 80% of CareLineLive’s support calls are answered within 20 seconds - Your staff have loads of time to wait between raising a support ticket and getting a resolution
Because our support tickets take on average 6 hours to be closed - You prefer to deal with robots instead of real people
Because at CareLineLive we are humans who respond to your emails and calls with 97% of support tickets rated Good or Excellent by our customers - You love paying extra to speak to the support team over the phone because you’re not paying enough as it is
Because with CareLineLive ALL our customers get phone support without any extra charges - You’re really keen to buy an all-in-one system only to find that it’s actually made up of two separate software products bolted together or some aspects of the system aren’t really up to scratch
Because CareLineLive is a truly all-in-one system that works - You like having functionality that never changes
Because CareLineLive is continuously improving its product and adding new functionality. Currently, we’re prioritising additional functionality needed by the January 2024 requirements specified for remaining an approved supplier of NHSx DSCR solution provider - You like to be ignored when you come up with great ideas
Because at CareLineLive we welcome all customer requests and feedback and develop the platform to reflect customer needs – check out some of our new features - Your staff are all high tech digital natives that can cope with complicated technology
Because CareLineLive is designed to be super user friendly and intuitive to use even if you’re not that confident with technology. Check out this case study and this interview - You’re content to cope with system downtime
Because in the last 365 days uptime across all CareLineLive’s customer environments was 99.997% – just 15 minutes of downtime – and that includes planned maintenance - Cyber security threats aren’t a big deal for you
Because the National Cyber Security Centre recently calculated that health and social care is the fifth biggest sector attacked by cyber criminals in the UK so CareLineLive is NHS Data Security Protection Toolkit compliant, Cyber Essentials, ISO 9001 and 27001 certified as well as undergoing regular vulnerability scanning and penetration tests by independent third-party cyber security firms – read more about cyber security
On the other hand, if the things above do frustrate you, please book in a demo so you can learn more.
