70% of carers have used more technology in their role over the past year. That’s what our recent carers survey revealed that we carried out anonymously with our customers.
When it comes to the changes that technology use has had on their roles, 91% of carers felt that technology helps reduce time spent on paperwork. 78% also feel safer in their roles by using technology, knowing their managers can see their last checked in/out location.
Closer to clients
The use of technology has also had a positive impact on the amount of time carers are able to spend caring. Of the 33% of respondents that said they spent more time with their clients, 48% detailed that technology helped by providing them with more time to care.
Additionally, 56% of carers feel closer to their clients’ families since the pandemic, with 35% spending more time liaising with clients’ families keeping them up-to-date about their loved one’s care. 26% are also spending less time in the office than before the pandemic.
The future is bright
When asked about how carers feel they have been perceived during the pandemic, 35% of respondents feel more valued (44% say no change) plus 57% expect job satisfaction to improve over the next year.
Not only that, almost half (49%) reported that they were planning to remain working as a carer for four years or more, with 33% planning to stay in care for ten years or more.
Josh Hough, founder and MD of CareLineLive, commented: “The impact technology has on the homecare sector for carers is incredible, empowering them to spend less time on paperwork and giving them more time to care. Attracting and retaining carers has long been a challenge in the sector. Technology is helping agencies to make huge leaps in terms of improving job satisfaction and the amount of time carers stay in their roles.”
The survey revealed a positive view that many carers found that using technology has given them more time to spend with their clients, as well as providing clients’ families with vital contact during what has been a difficult time. Increased safety, better information sharing, and better communication were also highlighted as key benefits to carers using technology in their day-to-day roles.
The survey was conducted anonymously in June 2021 amongst CareLineLive users. The survey was completed by 54 respondents.