We build software that delivers more time to care

Our mission is to be the first fully integrated home care management platform that empowers providers to run their entire business in one place. Today, over 25,000 carers use CareLineLive to deliver truly person-centred care, while providers streamline operations, boost efficiency and stay on top of regulatory compliance.

about carelinelive

It all started with our founder, Josh Hough

Inspired by his experience and driven to make a difference

Josh founded CareLineLive after first-hand experience of the healthcare system’s inefficiencies, as a patient with a rare muscle condition and later, while managing his grandfather’s care. Frustrated by the lack of communication, endless paperwork, and disconnected systems, he saw an opportunity to do things differently.

Combining his entrepreneurial drive with a desire to improve care for others, Josh set out to build a platform that connects carers, families and professionals in one simple, efficient system. CareLineLive was created to give care providers more visibility, families greater peace of mind – and everyone more time to care.

Read more of Josh’s story

CareLineLive CEO Josh Hough

“My grandfather was receiving care and the family struggled with the lack of communication… everything I felt and saw as a child came flooding back. I knew there needed to be a better system and, ultimately, that I had to be the one to create it.”

Josh Hough

Videos

Josh Hough   Introduction

Founder Interviews

An intro to Founder and Managing Director, Josh Hough

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Josh Hough   Early Life

Founder Interviews

Josh Hough on his early life and how that has impacted his work at CareLineLive

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Josh Hough   Company Culture

Founder Interviews

The values of company culture at CareLineLive

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About CareLineLive

CareLineLive was launched in 2018 with a mission to transform a sector that had been lagging behind much of the digital world.

Building a team to work for and closely with home care providers

With our ever-growing team’s expertise, CareLineLive is built using the latest technology to develop an innovative, easy-to-use, cloud-hosted home care management system for home care agency owners and managers.

To date, our customers have benefited from increased efficiencies and value, with dramatic improvement in cash flow and increased revenues of up to 50%.

We have a deep understanding of standards and requirements from regulators such as CQC, Scotland’s Care Inspectorate, Care Inspectorate Wales and Northern Ireland’s RQIA. We also comply with standards set by organisations such as the Professional Records Standards Body and NHS England. We are an NHS Assured Solutions Provider of Digital Social Care Records which requires compliance with an ever evolving set of functionality and cyber security standards.

digital accessibility for all
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josh hough

CareLineLive offers a Management Platform, a Carer Companion mobile app and a Family & Friends Portal. Our strategy has been to develop a one-stop solution to improve productivity and efficiency by automating workflow processes, such as rostering, invoicing and payroll, leading to decreased costs. The benefit to agencies is an integrated system for users to learn and use which is also faster, as all data is stored on the same infrastructure.

The system is intuitive, enabling easy care management, quick rostering and access to real-time information – it results in less time spent on administration and more time spent delivering care.

The goal is to use digital technology to improve working practices, reduce costs, streamline operations, and ultimately provide carers with more time to focus on delivering exceptional care to their clients.

Our Journey

June 2012

Early prototype of product for our first customer

April 2017

Seed investment of £300 from angel investors
Series A round of funding followed (£1.65m) with Haatch and £243k Innovate UK Grant
December 2018

First Australian customer onboarded
January 2023

Series B round of funding with Oakglen (£3.67m)
July 2023

NHS Assured Supplier list accreditation for digital social care records
September 2023

Acquisition of CareForIT and Ulysses

The team that makes it happen

We serve over 650 customers across seven countries, supporting more than 20,000 carers every day. Behind that is a hard-working team of over 50 people who care deeply about making a difference. From our offices in Sussex, London and Melbourne, we combine tech expertise with real-world care experience to build tools that truly help.

Our culture is collaborative, supportive and driven by a shared mission to make a meaningful difference. We believe that great software can improve lives by easing workloads, reducing stress and helping people focus on what matters most: delivering more time to care.

Meet the Team: Marketing Coordinator, Nathalie Vallejo

Meet the Team: Marketing Coordinator, Nathalie Vallejo

What does a Marketing Coordinator do at CareLineLive? As Marketing Coordinator, I get involved in all sorts of marketing activity at CareLineLive. It’s a varied role, and I’m lucky to work in a close-knit, collaborative team where we often pitch in across each other’s...

Our awards